List of Top 10+ Help Desk Software In 2021

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1. ServiceDesk Plus

About ServiceDesk Plus : The ManageEngine ServiceDesk Plus is a revolutionary Help Desk Software that has received accolades from the world’s top brands. It ensures all your IT related problems are taken care of with utmost ease and that too with zero downtime. The software can easily integrate with any of your existing IT Apps or software; it has efficiencies of running Smart Automations. It can be deployed in any Cloud format as well. Hence there is no need to purchase a new server to implement it.

ServiceDesk Plus Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

2. Freshdesk

About Freshdesk : Freshdesk is one software that can be genuinely used to delight customers as well as make life easy for the end-users. Its capability of providing Omnichannel support through a single tool enhances employee productivity. Its Robotic Process Automation feature can convert mundane tasks into system driven tasks, thus lessening human intervention. In contrast, the Self-Service options build empowerment in customers by the usage of support bots. Overall Freshdesk is an accurate Gen-next software and hence has been rated the best by the Industry Experts.

Freshdesk Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

3. Zendesk Support

About Zendesk Support : Zendesk is one help desk software which has been adopted by diverse industries across Retail, Education, E-commerce, IT Companies as well as Enterprises. The secure usage mechanism for both agents & end customers makes it most adaptable. The ability to convert complex tasks into easy automation enhances productivity, and it’s one view option across all channels of interaction makes it stand out. The software has over 500 existing Apps and integrations available for companies to choose from.

Zendesk Support Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

4. HubSpot Service Hub

About HubSpot Service Hub : HubSpot Service Hub is a software that enables you to track, log, prioritize, organize all your customers’ queries and bucketize them, enabling faster resolutions. Their service delivery motto is to turn customers into promoters. The feature of converting frequently asked customer questions into a robust Knowledge Base is a pioneer by itself which no other software offers. HubSpot’s Conversational Chat Bots feature and advanced Reporting mechanism also get it through the cutting edge.

HubSpot Service Hub Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Automated Routing, Document Storage, Knowledge Base Management, Ticket Management

5. LiveAgent

About LiveAgent: Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 30k customers. LiveAgent is a fully-featured cloud live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.

LiveAgent Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

6. Zoho Desk

About Zoho Desk : Zoho Desk brings together the magic of Artificial Intelligence within a marketplace of customer experience solutions enabling high-end Process Management tools. This tool brings something for all users, be it your customers, agents or the business managers. Agents can organize, contextualize, collaborate and respond more efficiently. Managers can monitor, analyze, Automate and use native integrations to extend excellent customer experience. And for your customers, they have built-in easy to use Self-Service options as well as faster connectivity via all mediums of communication.

Zoho Desk Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

7. ProProfs Help Desk

About ProProfs Help Desk: The ProProfs help desk is a modern ticketing software that lets users merge all their customer-facing email accounts into a single unified platform. This robust tool empowers agents to assign, label, track, and resolve support queries and issues in real-time. Smart and in-depth reports improve decision making and allow managers to monitor individual as well as team performance. To enhance customer support operations, this tool comes with two great internal integrations- the Live Chat and Knowledge Base.

ProProfs Help Desk Customer Service Features

Alerts / Escalation, Automated Routing, Customizable Branding, Email Integration, Interaction Tracking, Knowledge Base Management, Multi-Channel Communication, Real-time Chat, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management

8. Aisera

About Aisera: Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS.

Aisera Help Desk Features

Customizable Branding, Email Integration, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, Knowledge Base Management, Self Service Portal, Ticket Management

9. OneDesk

About OneDesk: OneDesk is a combination of HelpDesk and Project Management in one application. With OneDesk you can support your customers and manage projects without the need to purchase, learn, integrate and switch between multiple applications. OneDesk is also highly customizable, enabling users to configure their accounts to best serve their needs. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk Help Desk Features

Alerts / Escalation, Automated Routing, Customizable Branding, Document Storage, Email Integration, Interaction Tracking, Knowledge Base Management, Multi-Channel Communication, Real-time Chat, Self Service Portal, Service Level Agreement (SLA) Management, Ticket Management

10. Jira Service Desk

About Jira Service Desk : Jira Service Desk is an intelligently thought through IT helpdesk software which can help in all your IT related issues from expediting Service Requests to Incident tracking and from Change Management to Problem Management. The Integrated knowledge base also comes with an advance self-service feature which employees can leverage for faster searches. Bake in robust SLAs and track timelines efficiently. It also has a built-in feature for extracting CSat feedback from customers.

Jira Service Desk Help Desk Features

Customizable Branding, Email Integration, Interaction Tracking, Real-time Chat, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

11. UseResponse

About UseResponse : UseResponse is customer support and service software that helps to organize efficient customer support and communications. It combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. This enables users to perform better, deliver fast and effective customer service, and increase customer satisfaction.

UseResponse Help Desk Features

Customizable Branding, Email Integration, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, Knowledge Base Management, Self Service Portal, Ticket Management

12. Salesforce Service Cloud

About Salesforce Service Cloud : Salesforce Service Cloud is a highly advanced technology help desk software which can automate everything for business efficiency. Features like ready-to-use templates and Macros enhance agent productivity, whereas auto-routing based on skill competency mapping can enable faster & accurate resolutions to customers. With AI integrated insights & presumptions, work towards smarter business goals and collaborate with the best CTI systems to adapt world-class telephony within your organization.

Salesforce Service Cloud Help Desk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

13. Mojo Helpdesk

About Mojo Helpdesk : Mojo Helpdesk brings to you a Digital Customer Service Platform, which is recognized by top brands, where the customer is attended, engaged and his queries are resolved all in one thread. Powerful automation enables In-App messaging experience for customers. Integrate their AI-powered Answer Bot to respond to your customers with lesser turnaround time and accurate resolutions. Create your Customized BOTs for enhancing the customer experience. Simplified Ticketing desk wherein threads of conversations get populated for better agent understanding and resolution.

Mojo Helpdesk Features

Alerts / Escalation, Customizable Branding, Email Integration, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

14. Vision Helpdesk

About Vision Helpdesk : Vision Helpdesk provides multi-faceted solutions for customer support – Helpdesk software for your employees, Service Desk capability for managing IT solutions and Satellite Help Desk to control other companies and portfolios under your umbrella. Channelize all your customer interactions from the Web portal, Email, Social media, Chat, etc. in one unified platform. Manage complex tasks like Asset Management, Incident records, Knowledge Management & Problem management, etc. with ease through their Service Desk capabilities.

Vision Helpdesk Features

Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Service Level Agreement (SLA) Management, Automated Routing, Document Storage, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

15. HelpDesk

About HelpDesk : HelpDesk is a trusted service desk provider which ensures robust and cost-effective solutions are provided for optimizing business. From collaborating the email management tool to correcting routing of tickets and from accurately tracking your tickets to maximizing data security; Help Desk does it all. That too, with am the unmatchable price point. They also have a 14-day trial period wherein you can check their services before integrating. Known & trusted by the who’s who of the industry.

HelpDesk Features

Alerts / Escalation, Customizable Branding, Email Integration, Multi-Channel Communication, Automated Routing, Ticket Management

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