LiveAgent

$15.00

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All in one platform for customer query

LiveAgent Review


A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels.

Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios.

It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

Pricing

Free Trial , Subscription
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Features

Help Desk Software Features

    • Live Chat
    • Self Service Portal
    • Alerts (Escalation)
    • Automated Routing
    • Community Forums
    • Contract (SLA Management)
    • Knowledge Base
    • Known Issue Management
    • Surveys & Feedback
    • Ticket Management
    • Customizable Branding
    • Document Storage
    • Macros (Templated Responses)
    • Multi-Channel Communication
    • Social Media Integration
    • Incident Management

Live Chat Software Features

    • Agent Scheduling
    • Call Me Option
    • Knowledge Database
    • Offline Form
    • Shortcut Messages
    • Transfers
    • Video Chat
    • Visitor Targeting
    • Co-Browsing
    • Persistent Chat
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FAQ

Q. What is LiveAgent used for?

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities: Live ChatSelf Service PortalAlerts (Escalation)Automated RoutingCommunity ForumsContract (SLA Management)Knowledge BaseKnown Issue ManagementSurveys & FeedbackTicket ManagementCustomizable BrandingDocument StorageMacros (Templated Responses)Multi-Channel CommunicationSocial Media IntegrationIncident ManagementLearn more about LiveAgent features.

Q. How much does LiveAgent cost?

The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:Ticket at $15.00 per user per month. Ticket+Chat at $29.00 per user per month. All-Inclusive at $39.00 per user per month. Learn more about LiveAgent pricing.

Q. Does LiveAgent offer a free plan?

No, LiveAgent does not offer a free plan.Learn more about LiveAgent pricing.

Q. What are the top alternatives for LiveAgent?

Here`s a list of the best alternatives for LiveAgent: Zendesk SupportFreshdeskSysAidFrontZoho Desk

Q. Does LiveAgent provide API?

Yes, LiveAgent provides API.

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Photos: LiveAgent

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