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Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.

 

Aircall Review


Aircall software is a unique Call Center Software solution used to optimize the customer experience. The software offers IVR menus, skill-based routing, live call monitoring, PowerDialer, click-to-dial, real-time coaching capabilities to book meetings and close deals.

It integrates with Hubspot, Segment, Salesforce, and more. Small, Medium and Large companies make use of the software.

Pricing

Free Trial , Subscription , Quotation Based
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Features

Call Center Software Features

    • Call Monitoring
    • Auto Call Recording
    • IVR Support
    • Queue Management (Calls)
    • Predictive Dialer
    • Progressive Dialer
    • Live Chat
    • Concurrency Support
    • Inbound Call Center
    • Outbound Call Center
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FAQ

Q. What is Aircall used for?

Aircall is Call Center Software. Aircall offers the following functionalities: Call MonitoringAuto Call RecordingIVR SupportQueue Management (Calls)Predictive DialerProgressive DialerLive ChatConcurrency SupportInbound Call CenterOutbound Call CenterLearn more about Aircall features.

Q. How much does Aircall cost?

The pricing for Aircall starts at $30.00 per user per month. Aircall has 2 different plans:Essentials at $30.00 per user per month. Professional at $50.00 per user per month. Aircall also offers a custom plan based on the customer’s request.Learn more about Aircall pricing.

Q. Does Aircall offer a free plan?

No, Aircall does not offer a free plan.Learn more about Aircall pricing.

Q. What are the top alternatives for Aircall?

Here`s a list of the best alternatives for Aircall: TalkDeskTwilio FlexFreshcallerNextivaFive9

Q. Does Aircall provide API?

Yes, Aircall provides API.
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Photos: Aircall

8 reviews for Aircall

5.0 out of 5
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  1. Dominik Waechter

    Very efficient app. Has a few freezes every now and then but very minimal. The interface is very user-friendly and the call-filtering system to retrieve recordings is optimal. Definitely recommend.

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  2. Dennis Hertz

    Aircall is one of the best platforms I’ve ever used for customer service. The platform itself is very user friendly, and the integration with Gorgias is the BEST.

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  3. Paul Mueller

    Air call is the best app for customer support. It is just easy to connect it with Front and the Caller ID showing info or caller makes the process of assisting customers even more easy.

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  4. Christian Peters

    Aircall has been great, the features and the data you are able to collect via their website is extremely useful in terms of trying to improve customer service. Great app would definitely recommend using it.

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  5. Christian Peters

    Great service which helps us connect with our customers. Easy to use, easy to scale with our growing team and fast replies if we ever have a question.

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  6. Ulrich Berg

    It’s a easy-to-use tool, have not experience any problems at all. Definitely recommend this to other co-workers and future use.

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  7. Peter Herzog

    Great service and very easy to use, the air call team are excellent and quickly resolve any issues you may have . 10/10 every time.

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  8. Bernd Baer

    Aircall is the best tool to communicate with our customers with many helpful features to maximize productivity

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