Consolidated Tool for Call Tracking and Analysis
CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution.
It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand.
The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity.
Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more.
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Call Center Software Features
- Call Monitoring
- Auto Call Recording
- IVR Support
- Queue Management (Calls)
- Predictive Dialer
- Progressive Dialer
- Live Chat
- Concurrency Support
- Inbound Call Center
- Outbound Call Center
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Q. What is CallTrackingMetrics used for?
CallTrackingMetrics is Call Center Software. CallTrackingMetrics offers the following functionalities: Call MonitoringAuto Call RecordingIVR SupportQueue Management (Calls)Predictive DialerProgressive DialerLive ChatConcurrency SupportInbound Call CenterOutbound Call CenterLearn more about CallTrackingMetrics features.
Q. How much does CallTrackingMetrics cost?
The pricing for CallTrackingMetrics starts at $19.00 per month. CallTrackingMetrics has 3 different plans:Business at $19.00 per month. Marketing at $99.00 per month. Contact Center at $299.00 per month. Learn more about CallTrackingMetrics pricing.
Q. Does CallTrackingMetrics offer a free plan?
No, CallTrackingMetrics does not offer a free plan.Learn more about CallTrackingMetrics pricing.
Q. What are the top alternatives for CallTrackingMetrics?
Here`s a list of the best alternatives for CallTrackingMetrics: CallRailTalkDeskNextivaAircallFive9
Q. Does CallTrackingMetrics provide API?
Yes, CallTrackingMetrics provides API.
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