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Powerful Virtual Phone System For Businesses

CloudTalk Review


CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operat\e their virtual call center from anywhere. The system easily adapts to the needs and size of the business.

The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status.

CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

Pricing

Free Trial , Subscription
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Features

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center
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FAQ

Q. What is CloudTalk used for?

CloudTalk is Call Center Software. CloudTalk offers the following functionalities: Call MonitoringAuto Call RecordingIVR SupportQueue Management (Calls)Predictive DialerProgressive DialerLive ChatConcurrency SupportInbound Call CenterOutbound Call CenterLearn more about CloudTalk features.

Q. How much does CloudTalk cost?

The pricing for CloudTalk starts at $22.00 per user per month. CloudTalk has 3 different plans:Starter at $22.00 per user per month. Essential at $30.00 per user per month. Expert at $50.00 per user per month. CloudTalk also offers a custom plan based on the customer’s request.Learn more about CloudTalk pricing.

Q. Does CloudTalk offer a free plan?

No, CloudTalk does not offer a free plan.Learn more about CloudTalk pricing.

Q. What are the top alternatives for CloudTalk?

Here`s a list of the best alternatives for CloudTalk: AircallTalkDeskNextivaFive9CallHippo

Q. Does CloudTalk provide API?

Yes, CloudTalk provides API.

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Photos: CloudTalk

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