Customer Experience Suite for a Complete View of Customer Journeys
Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises.
With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions.
The tool even allows automating of communication tasks on the basis of how customers interact with the business.
Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers.
By sending the right message at the right time, they can delight customers and improve their overall brand experience.
Call Center Software Features
- Call Monitoring
- Auto Call Recording
- IVR Support
- Queue Management (Calls)
- Live Chat
- Concurrency Support
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
Q. What is Nextiva used for?
Nextiva is Call Center Software. Nextiva offers the following functionalities: Call MonitoringAuto Call RecordingIVR SupportQueue Management (Calls)Live ChatConcurrency SupportInbound Call CenterOutbound Call CenterLearn more about Nextiva features.
Q. How much does Nextiva cost?
The pricing for Nextiva starts at $20.00 per user per month. Nextiva has 3 different plans:Basic at $20.00 per user per month. Pro at $25.00 per user per month. Enterprise at $30.00 per user per month. Learn more about Nextiva pricing.
Q. Does Nextiva offer a free plan?
No, Nextiva does not offer a free plan.Learn more about Nextiva pricing.
Q. What are the top alternatives for Nextiva?
Here`s a list of the best alternatives for Nextiva: Vonage BusinessTwilio FlexTalkDeskAircallFive9
Q. Does Nextiva provide API?
No, Nextiva does not provide API.
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