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Call support solution with an enhanced ACD feature.

TalkDesk Review


An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD).

This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls.

Pricing

Free Trial , Quotation Based
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Features

Call Center Software Features

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center
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FAQ

Q. What is TalkDesk used for?

TalkDesk is Call Center Software. TalkDesk offers the following functionalities: Call MonitoringAuto Call RecordingIVR SupportQueue Management (Calls)Predictive DialerProgressive DialerLive ChatConcurrency SupportInbound Call CenterOutbound Call CenterLearn more about TalkDesk features.

Q. How much does TalkDesk cost?

TalkDesk provides a custom pricing for their software. Learn more about TalkDesk pricing.

Q. Does TalkDesk offer a free plan?

No, TalkDesk does not offer a free plan.Learn more about TalkDesk pricing.

Q. What are the top alternatives for TalkDesk?

Here`s a list of the best alternatives for TalkDesk: Five9Zendesk TalkNextivaAircallCallHippo

Q. Does TalkDesk provide API?

Yes, TalkDesk provides API.

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Photos: TalkDesk

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