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Best omnichannel contact center application.

XCALLY Review


It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in case of emergency needs. In addition, it allows you to build your own customized dashboards that helps to monitor and improve the performance of your caller support solution. It has internal messenger feature using which your agents can collaborate to solve customer issues.

Pricing

Subscription , Quotation Based

 

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Features

Call Center Software Features

    • Call Monitoring
    • Auto Call Recording
    • IVR Support
    • Queue Management (Calls)
    • Predictive Dialer
    • Progressive Dialer
    • Live Chat
    • Inbound Call Center
    • Outbound Call Center
    • Concurrency Support

 

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FAQ

Q. What is XCALLY used for?

XCALLY is Call Center Software. XCALLY offers the following functionalities: Call MonitoringAuto Call RecordingIVR SupportQueue Management (Calls)Predictive DialerProgressive DialerLive ChatInbound Call CenterOutbound Call CenterLearn more about XCALLY features.

Q. How much does XCALLY cost?

XCALLY provides a custom pricing for their software. Learn more about XCALLY pricing.

Q. Does XCALLY offer a free plan?

No, XCALLY does not offer a free plan.Learn more about XCALLY pricing.

Q. What are the top alternatives for XCALLY?

Here`s a list of the best alternatives for XCALLY: TalkDeskNextivaAircallFive9CallHippo

Q. Does XCALLY provide API?

Yes, XCALLY provides API.

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Photos: XCALLY

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