Top 10 Best Call Accounting Software In 2021

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1. Tenfold

About Tenfold : Tenfold is a computer-telephony integration solution. This software allows businesses to converse better with their customers without any interruption. It helps businesses to identify and respond to their clients while interacting with them. It contains features like click-to-dial, automatic call logging, local presence dialing, screen pop, and unified customer profile. Tenfold has integrated with CRM like Microsoft Dynamics, Salesforce and many other reputed phone systems.

Tenfold Call Accounting Features

By-Extension Reporting, Call Duration, Call Monitoring, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

2. PhoneBurner

About PhoneBurner : PhoneBurner uses lead-lists that are admin-provided or imported to helps users to get logged in from their computer and make calls from the phone that is connected. The software contains features like email follow up, lead management, power dialing, and performance management. It helps you to maintain contact record records that are detailed due to the inbuilt CRM. It has a cloud-based platform and doesn’t require installation, contract and setup fees.

PhoneBurner Call Accounting Features

Call Duration, Call Monitoring, Outbound Reporting

3. Ytel Platform

About Ytel Platform : Ytel Platform is a software that has been designed to enhance communications in business. It helps companies to increase their sales by offering communication options that are optimized. It has its customer base spread across seven different countries and this makes it one of the trusted communication software in the market. It has the requisite technical knowledge to build tools that are unique and helps in serving contact needs of clients.

Ytel Platform Call Accounting Features

Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

4. NET-Phacs

About NET-Phacs : It is a call accounting software that is web-based. It generates daily and monthly reports. NET-Phacs “Plus” provides you with ad-hoc reporting and also enables you to continuously mail monthly reports to the users. It also helps you to bill and track equipments. Managers can use this software to gain access to the data of a subordinate in an internet environment that is secure.

NET-Phacs Call Accounting Features

By-Extension Reporting, Call Duration, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Who Answered Log

5. eXsight

About eXsight Call Accounting : eXsight Call Accounting does not allow the organizations to lose visibility or functionality while managing UC&C. It suits all PBX systems. It helps companies to keep their internal and external collaboration, communications on a course. It is a hassle free call accounting software. It generates an accurate report and also scales the information according to the needs of the department. It has integrated with reputed switch vendors like Cisco and Avaya.

eXsight Call Accounting Features

By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

6. FCS Gateway

About FCS Gateway : FCS Gateway helps in integrating a group of hotels with different PABX, PMS systems without having to face any kind of interface requirements that are complex. It is an ideal Call Accounting Software. It helps you in streamlining complex integration and management tasks. It is quite easy to handle the software. It helps in both inbound and outbound reporting, creating an invoice, accounting and payment gateway integration.

FCS Gateway Call Accounting Features

Inbound Reporting, Outbound Reporting

7. VXTracker

About VXTracker : VXTracker software helps in managing the financial and technological performance of a voice network. It helps multiple users who are authorized to gain access to the system irrespective of the browser. It schedules delivery of two different email addresses and this translates to an enhanced way of distributing reports. It processes high call volumes quite quickly from different locations. A huge amount of report related to call record is generated in a few seconds.

VXTracker Call Accounting Features

By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

8. CommView

About CommView : CommView is a leading call accounting software that generates an accurate report. It also assists in managing traffic. It provides you, several models, to decode protocols. Avaya, Cisco, Siemens uses this software as customer premise application. It gives you features like inbound and outbound reporting, caller identification, and unattended call management. It gives you telecom expense management features like call monitoring usage reporting and charges backtracking.

CommView Call Accounting Features

By-Extension Reporting, Call Duration, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

9. Infortel Select

About Infortel Select : Infortel software offers you excellent service in unified communications management. Businesses can use it to evaluate their content, people and expenditures. It provides you with features like traffic analytics, speech analytics, telecom audit, and workforce management. All of these enhance the performance of your business. It is easy to use software with an excellent customer service that responds quickly.

Infortel Select Call Accounting Features

By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

10. COMIT

About COMIT : COMIT helps in integrating all the tasks related to management into one product. It performs tasks like billing and call accounting, reporting and trouble ticket provisioning. You can use this software for your day to day operations. It quickly responds to queries and requests. It helps companies to enhance the output of their business processes by integrating them with inbuilt efficiencies and work-flows of COMIT.

COMIT Call Accounting Features

By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Inbound Reporting, Outbound Reporting

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