Top 10+ Best Customer Satisfaction Software In 2020

1. Zendesk

About Zendesk : One of the top customer satisfaction software, Zendesk is a powerful and flexible customer service and engagement platform that meets the requirement of any size of business. It helps companies in over a multitude of industries and across several verticals and offers support in over 30 different languages. It transforms customer service into agents for customer retention and has flexible plan structures with features like support, call centre solution, etc.

Zendesk Customer Satisfaction Features

360 Degree Feedback, Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management

2. Nicereply

About Nicereply : Hundreds of companies like Microsoft, Hubspot, etc., use Nicereply to increase customer satisfaction. It helps in measuring and improving the quality of customer service and increases the survey response rates over 200%, allowing users to get more feedbacks by sending lesser emails. Top features include setting goals, generating reports, tracking KPIs, custom survey URLs, email marketing, mobile survey, data analysis tools, etc.

Nicereply Customer Satisfaction Features

Analytics, Complaint Monitoring, Feedback Collection, Survey Management

3. Tidio

About Tidio : Considered as one of the best cloud-based live chat customer satisfaction software, Tidio primarily focuses on the development of SaaS and live chat applications. Top features of this solution include agent scheduling, customer experience management, analytics, geotargeting, help desk, knowledge database, offline forms, etc. It enhances day-to-day customer experiences for small enterprises and also understands the needs of the user.

Tidio Customer Satisfaction Features

Analytics, Complaint Monitoring, Feedback Collection

4. Feedbackly

About Feedbackly : Feedbackly is customer satisfaction solution with built-in marketing and sales tools, turning customer experience into leads and instant sales. It is an all-in-one response tool that generates revenue, insights, and maps customer journey with multichannel feedback services and customer management experience. It is the only customer service tool with inbuilt marketing, sales kit and industry-leading analytics dashboard. Top features include rater tracking, question library, individual reports, etc.

Feedbackly Customer Satisfaction Features

360 Degree Feedback, Analytics, Complaint Monitoring, Feedback Collection, Survey Management

5. Qualaroo

About Qualaroo: Qualaroo is a customer satisfaction software that can cater to the needs of any business type from small to large scale. It is a trusted online feedback software preferred by brands like eBay, Udemy, Hootsuite, Art.com, Glassdoor, LinkedIn, Twilio, and many more. Qualaroo comes with a simple and easy-to-use interface, real-time AI analytics & reports, and customizable templates, which makes it the preferred choice of brands from all across the world.

Qualaroo Features

Survey Templates, Nudge for Prototypes, AI Sentiment Analysis, Mobile iOS & Android, Confirmation Page Surveys, NPS, Exit Intent Surveys, Question Branching, and A/B Testing

6. SmileBack

About SmileBack : SmileBack captures genuine and actionable insights to improve customer retention and increases revenue for MSPs and IT Solution Providers. It is a customer satisfaction software that quickly collects feedback after every single support communication through help desks and track trends, replies to customers based on all kinds of triggers, and creates real, meaningful reports. It allows customers a user-friendly platform to provide feedback.

SmileBack Customer Satisfaction Features

Analytics, Feedback Collection

7. Custify

About Custify : Custify is a Customer Success Software platform that helps SaaS businesses proactively manage their customers in real-time. This software helps its users ensure product adoption and reduce churn. It does so by gathering all customer data in one place, implementing alerts and notifications, as well as automating low-touch customer success workflows. Custify provides customer success teams with the relevant insights they need to better understand your customer lifecycle. The Customer 360° feature is one of the most used and appreciated ones because it lets teams see product usage, product adoption, and customer lifecycles in seconds.

Custify Customer Satisfaction Features

360 Degree Feedback, Analytics, Feedback Collection, Survey Management

8. The Survey System

About The Survey System : It is one of the modular customer satisfaction tools that work for telephone, online, in-person, printed questionnaires and also has panel management. The Survey System is a complete software available for any survey that the user needs. Top features include advanced logic and comprehensive reporting and analysis, customer survey tools, mobile review, question branching, skip logic, supports audio and pictures, site intercept surveys, etc.

The Survey System Customer Satisfaction Features

Analytics, Call Reporting, Complaint Monitoring, Feedback Collection, Survey Management

9. Customer Thermometer

About Customer Thermometer : Customer Thermometer is one of the most popular customer satisfaction software that allows customers to answer from their inbox with industry-leading response rates. Users can write, create and send branded emails in a minute and allows you to track the responses of the customer in real-time. It lets you immediately address unhappy customers, easily decide and determine your questions, etc.

Customer Thermometer Customer Satisfaction Features

Analytics, Complaint Monitoring, Feedback Collection, Survey Management

10. Hively

About Hively : Hively is a cloud-based customer service solution aimed to meet the requirements of all sizes of organization. With this solution, customers can give real-time feedback with a single click and users can measure the satisfaction level at every point of interaction from the customer’s end. Prominent features include rating collection, real-time feedback collection, customer happiness alerts, etc. It works with any email client, website and ticket tracking system.

Hively Customer Satisfaction Features

Complaint Monitoring, Feedback Collection, Survey Management

11. Lithium Communities

About Lithium Communities : An online community management software, Lithium Communities, helps businesses of all sizes to feature forums, blog management, knowledge base, review management, reporting functionalities, etc., in one suite. It allows users to design and publish posts using customizable templates and offers crowdsourced ideas, enabling customers to submit and discuss plans on the forum. This solution provides gamification such as badges and others for answering a set of questions.

Lithium Communities Customer Satisfaction Features

Analytics, Complaint Monitoring, Feedback Collection

12. ReviewSpreader

About ReviewSpreader : ReviewSpreader is a customer satisfaction software that helps companies get reviews quickly and allows small businesses to connect with customers efficiently. Primary features include feedback management, dashboard, text analysis, survey management and others. It sends review requests straight to customers mobile phone, compelling them to give their feedback. It allows easy control of the online reviews under a single roof and with a comprehensive reputation management dashboard.

ReviewSpreader Customer Satisfaction Features

360 Degree Feedback, Complaint Monitoring, Feedback Collection, Survey Management

13. Totango

About Totango : It is an enterprise customer experience software that helps recurring revenue businesses simplify complexities of customers by connecting the dots of the customer data and actively monitors customer health changes and proactive engagements. Primary features include segmentation, analytics and ROI tracking, drip campaigns, etc. Totango helps companies in maximizing their customer value over time and increases the revenue with predictive analysis.

Totango Customer Satisfaction Features

Analytics, Complaint Monitoring, Feedback Collection, Survey Management

14. Client Heartbeat

About Client Heartbeat : Client Heartbeat is customer feedback and survey management solution to identify how happy or unhappy customers of a business are. It sends automated customer surveys that collect feedback and intuitively displays it to the organization on a simple dashboard. It implements customer retention programs that help users to retain more customers, and top features of this solution include survey management, feedback management, dashboard and analytics.

Client Heartbeat Customer Satisfaction Features

Analytics, Complaint Monitoring, Feedback Collection, Survey Management

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