Top 10 Best Issue Tracking Software in 2020

1. Wrike

About Wrike : Manage works and projects easily through Wrike; the online project management software is the best platform for the project management, product development, and business operations team. The user can comfortably collaborate with their team and track issue through Wrike. This feature really improves work quality level and streamlines the workflow of a team. Project managers can find real-time status updates, visual dashboard & reporting, resource & workload management, and much more features through Wrike.

Wrike Issue Tracking Features

Dashboard, Recurring Issues, Scheduling, Task Management

2. Freshdesk

About Freshdesk : Freshdesk is customer support software to streamline customer conversations in one place; it is also useful to automate repetitive work and to collaborate with other teams to resolve the issue faster. Through using Freshdesk, the team can work together and resolve issues and customer problems faster. The user can discuss specific parts of tickets with experts from across organization with Freshconnect feature and share ownership of tickets with other teams through shared ownership feature of Freshwork.

Freshdesk Issue Tracking Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Task Management

3. Zendesk

About Zendesk : Discover the best customer support with Zendesk; the customer service support software offers the best issue tracking solution where customer service department can easily communicate with their customers through live chat and messaging and resolve their issues easily. The software also provides phone option to directly connect with customers. The customer service executive can easily audit issue, scheduled for issue management and assign the task to the team through Zendesk.

Zendesk Issue Tracking Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

4. SolarWinds Service Desk

About SolarWinds Service Desk : IT service management software for the modern employee; SolarWinds Service Desk is IT service desk software offers valuable features to the IT infrastructure where the user can find ticketing, change management, service legal department, self-service portal, knowledge base, IT asset management, reporting, risk detection, benchmarking, and much more features to improve IT organization incredibility. The user can also get the recurring issue, scheduling, issue auditing, task management, and much more features through this issue management software.

SolarWinds Service Desk Issue Tracking Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

5. Freshservice

About Freshservice : Modernize your IT infrastructure with Freshservice; it is easy to use and simple to configure cloud-based IT service desk solution for IT organizations where the user can get incident management, SLA management, knowledge management, service catalog, self-service portal, team huddle feature to start a conversation between team within a ticket and much more features. The user can easily collaborate and assign a task to their team and align business goals through Freshservice.

Freshservice Issue Tracking Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

6. PagerDuty

About PagerDuty : The cloud-based digital operation management software connects people, system and whole data in a single view to improve visibility and actionable intelligence across operations. Through this issue tracking software, DevOps team can easily track IT operations, resolve critical issues and also track incident management status in an effective manner. The software provides real-time operation feature to the team to streamline incident resolution for the organization.

PagerDuty Issue Tracking Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

7. Instabug

About Instabug :  The mobile development team can communicate and collaborate through Instabug to build better apps. The mobile app developers and the beta testers can easily submit their feedback and bug reports and easily assign discovered issue to the team members through this issue tracking software. The in-app feedback and bug reporting software automatically provides visual users steps and collect features request in one place. You can also find many valuable and essential features for effective issue tracking through this software.

Instabug Issue Tracking Features

Assignment Management, Dashboard

8. Backlog

About Backlog : Release high-quality projects on time with Backlog; this is online project management software for the developers to get robust project management solutions; the software provides bug and issue tracking solutions, task management feature, version control feature and much more. The developer can easily track the projects and work visually through Backlog. The software is also available for the iOS and Android devices.

Backlog Issue Tracking Features

Assignment Management, Dashboard, Knowledge Base, Scheduling, Task Management

9. Vision Helpdesk

About Vision Helpdesk : Simplify customer support with Vision Helpdesk; the customer service software provides the best solution for the help desk and IT service desk. The user can get ticketing, multi-channel support, collaboration feature, gamification, task management, help desk automation, customer support survey, multi-language help desk, help desk reporting, SLA rules & ticket escalation and much more features through this IT help desk software.

Vision Helpdesk Issue Tracking Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

10. Marker.io

About Marker.io : Get the bug tracking and issue tracking software for the agile developers and team; the user can easily collect visual feedback from colleagues and clients directly into their favorite application through Marker.io. The user can capture feedbacks, bugs, and issues; explain by drawing annotations, assigning labels, and tagging teammates; report feedback in one click, send directly to leading software like Trello, Jira, Github and much more.

Marker.io Issue Tracking Features

Assignment Management, Issue Auditing, Recurring Issues, Scheduling, Task Management

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