Top 10+ Best IT Management Software In 2020

1. Freshservice

About Freshservice : A cloud-based IT service desk and IT service management (ITSM) solution, Freshservice leverages ITIL best practices. Enables organisations to provide exceptional service delivery and customer satisfaction with refreshing user experience on top of powerful ticketing and asset management capabilities. Being extremely user-friendly it is easy to configure for use in business functions like HR, Finance, etc. It is best suited for small and mid-sized organizations in the management industry.

Freshservice IT Management Features

Assignment Management, Dashboard, Escalation Management, Issue Auditing, Knowledge Base, Recurring Issues, Scheduling, Task Management

2. Lansweeper

About Lansweeper : It is an agentless IT Asset Management software that is suitable for all the sizes of businesses across various industry verticals. It offers integrated tools for managing all network inventories, business assets, help desk operations, etc. Lansweeper gives full information on hardware and software that is scanned and deploys software and runs command lines on all the assets. Top features include setting up AD integrated scanning, specifying crucial servers that require scanning, etc.

Lansweeper IT Management Features

Compliance Management, Event Logs, Hardware Inventory, License Management, Patch Management, Remote Access, Scheduling, Software Inventory

3. Wrike

About Wrike : Wrike, Inc. increases the efficiency of work of any organization. Being a fast-growing private corporation, it has a stable annual growth and diversified customer base such as PayPal, Hubspot, Google, etc. It’s the first choice of Fortune 500 companies. It comes with enterprise-level security, scalability, stability, along with features like Gantt charts, Custom Dashboards, Calendars and many other, making it the most sought-after software in the IT management software industry.

Wrike IT Management Features

Scheduling

4. AnyDesk

About AnyDesk : Fast remote desktop software that allows desktop sharing, web presentation and remote support. It is very popular with rapidly growing users worldwide. AnyDesk is the leading technology compared to all the other competitors. The fast code, DeskRT, is specially developed for screen content transmission and enables people and organizations to collaborate almost without latencies. The software also offers AnyDesk Enterprise and SaaS solution AnyDesk Professional for organizations to use in the workplace network.

AnyDesk IT Management Features

Remote Access

5. Remote Desktop Manager

About Remote Desktop Manager : Centralizing all remote connections on a single platform that is secure between users of an organization, Remote Desktop Manager is a built-in enterprise-grade password IT management software. It supports hundreds of integrated technologies with multiple protocols and VPNs, global and granular-level access controls and robust mobile apps to complement desktop clients, helping IT organizations with security and productivity. The key features include a remote connection, screen sharing capabilities, password management, audits and reports.

Remote Desktop Manager IT Management Features

Event Logs, Hardware Inventory, IT Budgeting, License Management, Patch Management, Remote Access, Scheduling, Software Inventory, User Activity Monitoring

6. LogMeIn Pro

About LogMeIn Pro : The leading, remote access tool and systems management software for small businesses and entrepreneurs, LogMeIn Pro, offers cost-effective packages allowing users to access files and applications from remote locations. It enables the sharing of data and collaboration of all the devices at any point in time. With simplified processes to actively monitor progress and performance of activities, it boasts enterprise-level security, helping organizations boost their efficiency and productivity.

LogMeIn Pro IT Management Features

Capacity Monitoring, Event Logs, Hardware Inventory, License Management, Remote Access, Software Inventory, User Activity Monitoring

7. Accelo

About Accelo : A cloud-based, smart technology IT management software, it allows users to manage all client-related works. Accelo automates, streamlines and integrates with other solutions making users access all the information from one place. Creates follow up meetings, updates other fields and sends template emails. It is suitable for businesses of all size across all verticals. Information is stored, archived, and easily accessed and boosts more productivity, profitability and stability for all size of organizations.

Accelo IT Management Features

Event Logs, IT Budgeting, Remote Access, Scheduling, User Activity Monitoring

8. ManageEngine Desktop Central

About ManageEngine Desktop Central : An essential web-based unified endpoint IT management software solution that helps in managing many devices from one central location, ManageEngine Desktop Central manages servers, laptops, desktops, smartphones, and tablets both in LAN and WAN, standardizing the devices with uniform configuration. It automates desktop management activities, allowing administrators to install software, patches, and service packs as well as standardizes and secures the network. It also helps in software deployment, asset management, auditing and remote desktop sharing.

ManageEngine Desktop Central IT Management Features

Capacity Monitoring, Hardware Inventory, License Management, Patch Management, Remote Access, Scheduling, Software Inventory

9. PagerDuty

About PagerDuty : The SaaS-based software solution, PagerDuty, empowers over 10,000 small, mid-size enterprises and global customers such as Slack, Lululemon, etc. It is an operations performance platform created to improve the reliability and performance of the operations lifecycle. Top features include real-time alerts, visibility into critical systems and applications, automated scheduling, advanced reporting and machine learning. It gives an innovative approach to increase business responses and efficiency.

PagerDuty IT Management Features

Scheduling, User Activity Monitoring

10. Device42

About Device42 : It is the leader in Configuration Management Database (CMDB), Application Dependency Mapping (ADM) and DCIM Software Marketplace. It is an IT management software that delivers low-cost solutions, tracks and manages all IT and non-IT assets. Device42 Inc. helps businesses in automating their systems and helps companies maintain an up-to-date inventory of their IP-based devices and non-IP assets. It enables companies to discover, visualize, and understand infrastructure and its interdependencies.

Device42 IT Management Features

Compliance Management, Hardware Inventory, IT Budgeting, License Management, Software Inventory

11. NetSupport Manager

About NetSupport Manager : From managing and monitoring multiple systems simultaneously over LAN, WAN and internet to combining secure remote control access from any device, NetSupport Manager, delivers hands-on support with a single action and collaborates and even records sessions. It gathers real-time hardware/software inventory, file transfer, chat and monitor services and allows operating system configuration remotely. It has an intuitive user experience making it one of the most demanded software solution available for businesses that require remote access.

NetSupport Manager IT Management Features

Event Logs, Hardware Inventory, Remote Access, Scheduling, Software Inventory, User Activity Monitoring

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