Top 10+ Best ITSM Software In 2021

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1. Freshservice

About Freshservice : Freshservice is a cloud-based IT service desk and IT service management (ITSM) software that helps organizations to focus on exceptional service delivery and customer satisfaction for various verticals like HR, marketing, finance, etc. It has a simple UI and is easy to configure. Top features include change management, asset management, reports and analytics, enterprise reporting, portal customization, chain and release management, etc.

Freshservice ITSM Features

Asset Tracking, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

2. FootPrints

About FootPrints : FootPrints is an ITSM software that works for mid-size organizations that require automation and service desk management. With personalized portals and mobile optimized interface, users can create experiences for employees to increase efficiency and productivity and lets admins configure end-to-end business services. It is cloud-based and has features such as service catalogue, portfolio management, knowledge management, workflow automation, change management, etc.

FootPrints ITSM Features

Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

3. Zendesk

About Zendesk : Zendesk is an IT service management software that helps users build flexible customer service and engagement platform to meet the requirement of any size of business. Top features of this solution include asset tracking, configuration management, availability management, project management, incident management, self-service portal, etc. It serves various industry verticals and has over 100,000 paid customer accounts and offers services in over 30 different languages.

Zendesk ITSM Features

Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

4. ServiceDesk Plus

About ServiceDesk Plus : ServiceDesk Plus, an ITSM software with integrated asset and project management capabilities is easy to use and supports IT teams to deliver world-class service to end users with highly reduced costs and complexities giving appropriate user satisfaction. Top features of this solution are inventory management, depreciation management, self-service portal, multi-language support, multiple channel support, etc. It offers users the capabilities to develop apps with cloud-hosted services.

ServiceDesk Plus ITSM Features

Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Self Service Portal

5. Quick Base

About Quick Base : Quick Base helps businesses with all the necessary IT service management work, giving companies the ability to work into apps making them more efficient, familiarized and productive. It is an application building platform allowing users to create apps required for their business without any coding. It offers integrations with various cloud platforms, web browsers and includes features such as availability management, release and deployment management, incident management, etc.

Quick Base ITSM Features

Availability Management, Incident Management, Project Management, Release & Deployment Management

6. bpm’online service

About bpm’online service : bpm’online service is a cloud-based IT service management software for medium and large companies that look to deliver high-quality service across multiple communication channels. It includes features like customer data management, territory management, analytics with real-time integration, sales management, etc. It provides automation service operations with pre-defined processes for customer care excellence and manages all the customer requests across all channels.

bpm’online service ITSM Features

Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

7. BOSS Solutions

About BOSS Solutions : BOSS Solutions is an ITSM software with IT lifecycle management, comprehensive asset management, network services, and offers innovative as well as cost-effective solutions that help automate IT service management. Top features include ticket management, asset management, dashboard and reporting, self-service portal, mobile apps, etc. It is available both on-premise and SaaS environments that provide capabilities for users to address all the requirements.

BOSS Solutions ITSM Features

Asset Tracking, Availability Management, Change Management, Contract/License Management, Incident Management, Problem Management, Project Management, Self Service Portal

8. iSupport

About iSupport : iSupport is an ITSM software with business automation processes that offers power and flexibility to the users for providing IT help desk and customer service operations. It is highly functional, customizable and is quick to deploy. It enables users to manage problems, changes, incidents, CMDB, knowledge, assets, etc., with a decent pricing and sales model that is simple to understand.

iSupport ITSM Features

Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Self Service Portal

9. Vision Helpdesk

About Vision Helpdesk : Vision Helpdesk is a cloud-based IT service management software with help desk solution that allows users to manage support for multiple companies. It helps users to control various channels such as email, Facebook, calls, web-forms, Twitter, etc., in one application. Top features include integration with several scripts, ticket and time tracking, multi-language, client management, task management, etc., making it one of the top-rated applications under ITSM solutions.

Vision Helpdesk ITSM Features

Asset Tracking, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

10. Motadata

About Motadata : Motadata is an ITSM software that helps users in monitoring and deriving business insights with real-time processing, correlation and intelligent visualization of IT network and security information data. Top features of this solution include log management, asset tracking, self-service portal, problem management, incident management, configuration management, etc. It collects data from various sources, analyses and unifies it into a single platform.

Motadata ITSM Features

Asset Tracking, Availability Management, Change Management, Configuration Management, Incident Management, Problem Management, Self Service Portal

11. Aisera

About Aisera: Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera’s next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Aisera ITSM Feature

Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

12. OneSoft Connect

About OneSoft Connect : OneSoft Connect works perfectly for small and medium businesses and corporations. It is a scalable and flexible solution with features such as idea management, client portal, portfolio management, process management, access control, roles management, etc. Companies use it for CRM, HRM, risk and quality management. It is wholly customizable and has full access rights management and integrates with every enterprise solution.

OneSoft Connect ITSM Features

Configuration Management, Contract/License Management, Incident Management, Project Management

13. TeamDynamix

About TeamDynamix : TeamDynamix is a cloud-based IT service management software that allows users to build project portfolios, client portal, resource management, idea management, time and expense tracking, milestone tracking, budget management, etc. It is an integrated platform that allows the organization to align, collaborate and simplify work management processes throughout all departments. It works for state and local governments, higher education and k-12 organizations.

TeamDynamix ITSM Features

Asset Tracking, Availability Management, Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, Project Management, Release & Deployment Management, Self Service Portal

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