Top 10+ Best Knowledge Management Software In 2020

1. Zendesk

About Zendesk : Zendesk is a knowledge management software that acts as a help desk, call centre, live chat solution and provides powerful, and flexible customer service relationships and engagement platforms that meet all kinds of business requirements. With multiple channel support like email, phone and social media, Zendesk creates one single interface establishing meaningful and personal relationships with customers and supports over 40 different languages in over 150 countries.

Zendesk Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning

2. Freshdesk

About Freshdesk : Freshdesk is a cloud-based knowledge management software that focuses on cross-functional team collaboration, delivering exceptional customer support and service. It allows users to streamline conversations from multiple channels and integrates it into one platform for better understanding of the customer needs. It works for small and mid-sized business organizations to resolve customer support tickets when they appear on the interface.

Freshdesk Knowledge Management Features

Cataloging / Categorization, Discussion Boards, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning

3. Zoho Desk

About Zoho Desk : Zoho Desk is a knowledge management system helping agents, manager s and customers in all. It allows agents to become more productive, managers more impactful and customers more empowered. It is a fully customizable application and is convenient to use. It allows business to focus on the customers and has industry’s first context-aware help-desk software. It provides support teams with multiple support channels, and task automation to deliver quick and responsive support.

Zoho Desk Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning

4. Confluence

About Confluence : Confluence, a knowledge management system that creates and manages all the works of marketing, HR, finance and project management. It is an open and collaborative shared workspace for the teams of a company to bring in a higher level of productivity and efficiency. Top features of this solution include discussion boards, FAQ, self-service portal, categorization, etc. It allows users to get all the essential information under a single roof.

Confluence Knowledge Management Features

Cataloging / Categorization, Collaboration, Discussion Boards, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning

5. Freshservice

About Freshservice : Freshservice is a cloud-based knowledge management software that helps organizations to focus on exceptional service delivery and customer satisfaction. It is easy to use and has a simple UI with business functions such as HR, finance, marketing and facilities. It allows users to connect sudden incidents to common problems, examines the root cause and suggests valuable workarounds and keeps all the records in one place.

Freshservice Knowledge Management Features

Cataloging / Categorization, Content Management, Data Management, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning

6. Litmos LMS

About Litmos LMS : Litmos LMS is a knowledge management system built explicitly for mid-sized businesses and established organizations. It is an online training platform that helps in managing and delivering web and mobile training courses. It is fully extensible and has a robust API with specific connectors. Top features of this solution include blended learning, multiple language support, learner portal, synchronous learning, etc.

Litmos LMS Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning

7. ClickHelp

About ClickHelp : ClickHelp is a modern browser-based documentation tool used by software companies all over the world to create online user manuals, knowledge bases, help files, FAQs, tutorials and publish them instantly in their portal. ClickHelp is easy to set up and use – no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. This makes it easy to author your documentation from any place in the world.

ClickHelp Knowledge Management Features

Content Management, Knowledge Base Management, Collaboration, Full Text Search, Self Service Portal

8. ProProfs Knowledge Base

 Our Score 95/100

About ProProfs Knowledge Base: ProProfs is a knowledge management software tool that helps you create a self-help knowledge base, documentation, manuals, and guides for your customers and employees. Easy to use, customizable, and feature-rich, the tool can be used by beginners, experts, small businesses as well as enterprise users. ProProfs enables you to reduce your customer support tickets by a large number and create a collaborative, knowledge-sharing work culture for employees. Its integration with sibling tools ProProfs Help Desk and Live Chat and many other CRMs, help you deliver an exceptional support experience to your customers and employees.

ProProfs Knowledge Base Features

Cataloging/Categorization, Collaboration, Content Management, Decision Tree, Discussion Boards, Full Text Search, Knowledge Base Management, Self Service Portal

9. Knowmax

About Knowmax : Knowmax is an Omni-Channel Customer Engagement & Experience Platform which helps enterprises & brands achieve their CX goals. Knowmax enables a consistent knowledge flow across your assisted channels such as contact center, field, retail as well as Digital Channels such as Website, Mobile App, Chatbots to ensure that your customers and support advisors are able to find the right information at the right time.

Knowmax Knowledge Management Features

Cataloging/Categorization, Content Management, Knowledge Base Management, Collaboration, Decision Tree, Full Text Search, Self Service Portal

10. eXo Platform

About eXo Platform : eXo Platform is a digital workplace solution that allows businesses to connect, engage, empower and reward teams. eXo Platform is a holistic solution that combines social, collaborative, gamification and reward features to enhance the work experience, achieve higher engagement rates and boost overall productivity. With eXo Platform, employees can collaborate on their daily activities using a variety of features like collaborative spaces, instant messaging, file sharing and more.

eXo Platform Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, Full Text Search, Self Service Portal, Self-Learning

11. livepro

About livepro : livepro improves customer service through knowledge management and strengthens the brand and quality of customer experience. It is a knowledge management software with a focus on delivering answers in a simplified structure. With powerful features such as collaboration, document management, discussion boards, self-service portal, FAQ, full-text search, content management, etc., it allows the agents to turn into experts giving more staff confidence and providing with excellent customer service.

livepro Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal

12. Yonyx

About Yonyx : One of the top-rated, powerful cloud-based platforms, Yonyx is known for creating decision tree and driven interactive guides used for interactive troubleshooting. Top features include HR processes, telemarketing, business process compliance, live chat system, feedback collection, community management, communication management, content syndication, feedback management, etc. It allows agents or users to have complete knowledge of troubleshooting guides before explaining and helping customers over customer support service.

Yonyx Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Data Management, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning

13. EduBrite

About EduBrite : EduBrite is a knowledge management system that offers a unique learning experience with open learning, enabling users to micro-learning, an integrated, engaging learner-centric solution. It provides a SaaS-based online learning platform and includes features such as mobile learning, learning management, social learning, course tracking, quizzes, bulk imports, etc. It provides end-to-end training and creates courses, surveys and is very simple to use with an online editor.

EduBrite Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, FAQ, Full Text Search, Self Service Portal, Self-Learning

14. Zoho Connect

About Zoho Connect : Zoho Connect helps businesses by uniting users, resources and apps they need. It allows sharing of ideas, enables users to contact anyone in the network, create personalized apps, build their knowledge base, connect with their colleagues and disseminate information. Top features of this solution include comments, voting, discussion boards, brainstorming, synchronous editing, etc. It allows teammates to have faster communication with better collaboration, increasing productivity and efficiency of the team.

Zoho Connect Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Discussion Boards, Document Management, Full Text Search, Self-Learning

15. Flowlu

About Flowlu : Flowlu is a knowledge management software and an all-in-one collaboration suite giving businesses a clear view of daily activities within the organization. With tools like task management, agile project management, online invoicing, knowledge management, project management, etc., It helps users to collaborate and convert ideas into the task immediately. Users can track every part of the activities, from time to overall costs and customer invoices.

Flowlu Knowledge Management Features

Cataloging / Categorization, Collaboration, Content Management, Data Management, Discussion Boards, Document Management, FAQ, Full Text Search, Guided Problem Solving, Self Service Portal, Self-Learning

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