Top 10+ Best MSP Software In 2020

1. ServiceDesk Plus MSP – Cloud IT Help Desk Software

About ServiceDesk Plus MSP : ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.

ServiceDesk Plus MSP Features

Help Desk, Project Management, Scheduling, Billing & Invoicing, Dashboard, Issue Management, Patch Management, Remote Access

2. XIA Configuration – Network documentation tool

About XIA Configuration : XIA Configuration is designed for IT professionals to help them manage their IT infrastructure with automatic network documentation generation. A wide range of technologies are supported including Active Directory, Windows, Unix, VMware, Hyper-V, SQL, Backup Exec, Citrix and more. The items on a network are automatically detected and scanned. The configuration data can then be viewed in a web interface where users can also run reports to get the information they need.

XIA Configuration MSP Features

Help Desk, Remote Access

3. JumpCloud DaaS – Directory-as-a-Service for cloud identity management

About JumpCloud DaaS : JumpCloud’s Directory-as-a-Service® (DaaS) is the single point of authority to authenticate, authorize, and manage the identities of a business’s employees and the systems and IT resources they need access to. DaaS securely connects employees with systems, applications, and other resources through a single unified cloud-based directory, replacing the need for on premise solutions such as Active Directory® and LDAP. JumpCloud supports all major OS platforms and is designed to control and manage user access to both internal and external IT resources such as servers and applications.

JumpCloud DaaS MSP Features

Dashboard, Remote Access, Remote Systems Monitoring, Scheduling

4. WebTitan – DNS-based web content filtering & malware protection

About WebTitan : WebTitan from TitanHQ is a DNS based web content filter that blocks malware, phishing attempts and ransomware, and provides web content control for businesses, educational institutions, and public wifi providers. WebTitan filters over half a billion DNS requests and identifies 300,000 malware iterations every day. Cloud and gateway versions of WebTitan are available in the form of WebTitan Cloud, WebTitan Cloud for Wifi, WebTitan Cloud for Service Providers, and WebTitan Gateway.

WebTitan MSP Features

Backup Management, Dashboard, Patch Management, Remote Access, Scheduling

5. ManageEngine OpManager – Network Monitoring & Management Software

About ManageEngine OpManager : OpManager is a network management product that offers a single console solution to manage the complete IT network of any organization – whether operating on a small, mid-size or large scale. It offers a sturdy fault and performance management functionality across routers, switches, firewalls, WAN links, VoIP links, wireless access points, multi-server platforms such as Windows, Unix, Linux, HP UX, IBM AIX and Solaris, virtual servers (VMware ESX & ESXi/ MS Hyper-V), load balancers, printers, temperature sensors and other IT components in the network.

ManageEngine OpManager MSP Features

Issue Management, Remote Access, Remote Systems Monitoring, Scheduling

6. OptiTune – IT Management Simplified

About OptiTune : OptiTune is a cloud based solution that lets you manage the PCs in your organization. Deploy apps, install updates, check for malware, view performance data, and perform a complete hardware and software inventory with OptiTune. You can also provide remote assistance to end users through OptiTune’s built in Remote Assistance feature. It’s free for your first year (for up to 10 computers), and only $3/computer per month otherwise.

OptiTune MSP Features

Dashboard, Help Desk, Issue Management, Live Chat, Patch Management, Project Management, Remote Access, Remote Systems Monitoring, Scheduling

7. CloudMonix– Monitoring and Stability as a Service for Cloud Systems

About CloudMonix : CloudMonix gives enhanced cloud monitoring and automation solution for Microsoft Azure Cloud. CloudMonix’s live monitoring dashboard enables Azure Cloud administrators in gaining insight into cloud resources, get notified with alerts on warnings and exceptions and configure automated recovery and repair actions.

CloudMonix MSP Features

Dashboard, Remote Systems Monitoring, Scheduling

8. mspStack – Services ordering, provisioning & delivery platform for MSPs

About mspStack : Managed services providers (MSP’s) face a challenge in offering modern information technology services and in particular, the provision of up-to-date public cloud services. mspStack promises to deliver a solution that fits into transitioning business models, where margins and pricing are applying pressures, by offering SaaS-based products for not just MSPs and resellers but also those in telecommunications and healthcare.

mspStack MSP Features

Backup Management, Billing & Invoicing, CRM, Dashboard, Help Desk, Issue Management, Remote Access, Remote Systems Monitoring, Scheduling

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