Top 10+ Call Center Software In 2021

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1. Salesforce Service Cloud

About Salesforce Service Cloud : Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, built on the company’s CRM software for sales professionals. Service Cloud gives you a 360-degree view of your customers enabling you to deliver smarter, faster, and more personalized service. Salesforce is the leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

Salesforce Service Cloud Call Center Features

Blended Call Center, Call Logging, Call recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer, Progressive Dialer, Queue Management, Real-time Chat

2. RingCentral

About RingCentral : RingCentral is cloud-based software that provides business organizations with tools for communication through fax, voice, text, and video. Some of the main features of the software are auto-recording, unlimited calling- both long distance and local and conferencing. Employees can use this software to remain connected through multiple devices like desktops, laptops, tablets, and mobile phones. It has integrated with applications like Dropbox, Google Docs and Salesforce.

RingCentral Call Center Features

Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer, Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics

3. CloudTalk

About CloudTalk: CloudTalk was designed for small and medium businesses to easily setup and run virtual phone systems from all around the world. Simplify the lives of your sales and customer support teams with more than 50 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify.

CloudTalk Call Center Features

Blended Call Center, Call Scripting, Campaign Management, Inbound Call Center, Manual Dialer, Predictive Dialer, Queue Management, Reporting/Analytics, Call Logging, Call recording, Escalation Management, Interactive Voice Response, Outbound Call Center, Progressive Dialer

4. Freshcaller

About Freshcaller: Freshcaller is a cloud-based call center software built for customer support and sales. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 6000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built, and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing and unlimited concurrent calls.

Freshcaller Call Center Features

Blended Call Center, Call Recording, Inbound Call Center, Manual Dialer, Queue Management, Reporting/Analytics, Call Logging, Call Scripting, Escalation Management, Interactive Voice Response (IVR), Outbound Call Center

5. VCC Live

About VCC Live : VCC Live is cloud-based software for call centers. It offers telecommunication services to all kinds of businesses who are eager to offer instant support to their customers by phone. VCC can also be utilized for debt collection and telesales. It ensures the safety of your communications and transactions. It offers you a wide range of services from a single platform.

VCC Live Call Center Features

Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer, Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics

6. Branch Messenger

About Branch Messenger : The Branch Messenger software has been ideally designed for business organizations that need to manage three to four employee shifts. It is cloud-based tracking software that keeps an account of hourly work shifts of employees, allocates work, plans and organizes the shifts and also helps in interacting with the employees. It assists managers in creating digital calendars; employees also get alerted of any change in their schedule instantly.

Branch Messenger Call Center Features

Real-time Chat

7. LiveAgent

About LiveAgent: Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 30k customers. LiveAgent is a fully-featured cloud live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.

LiveAgent Call Center Features

Blended Call Center, Call Logging, Call recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Queue Management, Real-time Chat, Reporting/Analytics

8. InfoFlo

About InfoFlo : InfoFlo is integrated CRM software that helps in computer telephony integration, marketing, and sales automation, contact management, and customer support. Users can access it online and also install it on-premise. It helps in creating a CRM for clients that suit the needs of the companies and also its size. It can be used by B2B companies that can be mid-sized or small in industries like healthcare, real estate etc.

InfoFlo Call Center Features

Blended Call Center, Call Logging, Call Recording, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics

9. VICIdial

About VICIdial : VICIdial is a cloud-based and open-source contact center software that suits the needs of call centers that are small or large sized across different industries. The main features include email-integration, recording of online chats and calls, inbound and outbound calling and call routing. It can combine both inbound and outbound phone calls along with inbound email and chat in customer website in a single interface that is web-based.

VICIdial Call Center Features

Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer, Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics

10. uContact

About uContact : uContact is a robust contact center software that helps business organizations in delivering optimum service and experience to their clients whenever there is a contact point through multiple communication channels. It offers you all the services in a single and uniform software. It has integrated with reputed telephony technologies like Visual Designer IVR, SIP and many more. It helps in managing the workforce and relationship with customers.

uContact Call Center Features

Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer, Progressive Dialer, Queue Management, Real-time Chat, Reporting/Analytics

11. CrazyCall

About CrazyCall :  CrazyCall is a calling application for call centers and professionals related to sales. You can access it through your browser and avoid installation or complex billing. It helps you in organizing and managing sales, reduces costs, controlling the quality of calls, automating and integrating campaigns related to telesales. It assists you in website conversions. Other features include call scripting, call recording, manual dialer, and queue management.

CrazyCall Call Center Features

Blended Call Center, Call Recording, Call Scripting, Campaign Management, Escalation Management, Manual Dialer, Outbound Call Center, Progressive Dialer, Queue Management

12. Shelf

About Shelf : Shelf is cloud-based software for managing content and digital knowledge. It suits the needs of businesses of all sizes in finding, sharing and organizing content. Its main features are team collaboration, content analytics, and file versioning. It provides you with a tagging feature that assists users in storing and organizing content into user-defined categories. It allows users to access only those documents that are important or allocated to them.

Shelf Call Center Features

Reporting/Analytics

13. CallCenterNOW

About CallCenterNOW : CallCenterNOW offers advanced technologies and value to call centers that have more than 5 agents. It gives you high standard performance, customer service, and interfaces that are user-friendly. It is the first choice for business companies due to all these features. It combines queued progressive dialing, outbound predictive dialing, and manages preview dialing. It can integrate multiple third-party applications.

CallCenterNOW Call Center Features

Blended Call Center, Call Logging, Call Recording, Call Scripting, Campaign Management, Escalation Management, Inbound Call Center, Interactive Voice Response, Manual Dialer, Outbound Call Center, Predictive Dialer, Progressive Dialer, Queue Management, Real-time Chat

14. Zingtree

About Zingtree : Zingtree is cloud-based scripting software for call centers in industries of all kind. It helps users to create, deploy and analyze agent scripts. Scripts are made with the help of a visual designer and also copied and customized from a script library that already exists. It helps in tracking the agent transactions and save them in the form of transcripts. It helps in improving the scripts through assessment.

Zingtree Call Center Features

Blended Call Center, Call Scripting, Inbound Call Center, Outbound Call Center

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