Top 10+ Complaint Management Software In 2020

1. Zendesk

About Zendesk: Having cohesive customer support helps in understanding what your customers want! Zendesk is power-packed, flexible customer complaint management software that connects organizations with their reverent customers. Zendesk is a platform which establishes a connection with customers over email, phone calls, chats, social media, and various other channels and generating effective solutions. Zendesk plays a pivotal role in deriving customer satisfaction and assisting the company to focus on improving service experience.

Zendesk Complaint Management Features

Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring, Survey Management

2. Freshdesk

About Freshdesk: Freshdesk is one of the best complaint management software in terms of features, intuitiveness, and affordability. Freshdesk tracks and manages incoming support tickets and streamlines similar queries in one window. SLA management features in-built in Freshdesk helps the organization to respond to each query according to a different business hour or categories. Freshdesk saves a lot of time for the employees by offering canned responses and automizing them for repeated actions. If you are looking for affordable customer management software, then Freshdesk is your call!

Freshdesk Complaint Management Features

Complaint Classification, Customer Complaint Tracking, Issue Tracking, Routing

3. Zoho Desk

About Zoho Desk: Happy and satisfied customers are an inevitable part of a successful business. Zoho Desk understands this requirement and provides a contextual platform to organizations. Zoho Desk provides agents and employees of the company with a right set of tools to understand their customers. This complaint management software aids in increasing productivity, working in sync with customers demand, understanding critical issues and making the right decisions. Zoho Desk is a ticket to answers which customers can seek on their own without disrupting the employee’s productivity.

Zoho Desk Complaint Management Features

Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Self Service Portal, Social Media Monitoring, Survey Management

4. Instabug

About Instabug : An all-in-one mobile app is one of the best solutions to manage customer queries and get user feedback. Instabug is the new in-app feedback SDK equipped, comprehensive bug reporting mobile app that allows hierarchy inspection to each query and feedback. Instabug drives negative feedback to a private channel for better inspection without disrupting your happy customers. The application supports in getting five-star ratings and feedbacks from relevant customers by eliminating irritating pop-ups and troublesome emailing.

Instabug Complaint Management Features

Case Management, Complaint Classification, Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Self Service Portal, Survey Management

5. LiveAgent

About LiveAgent: Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 30k customers. LiveAgent is a fully-featured cloud live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.

LiveAgent Complaint Management Features

Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring, Survey Management

6. Preferred Patron Loyalty

About Preferred Patron Loyalty : Preferred Patron Loyalty is one of the robust software programs that entitle customer management for small, medium, and large scale customer-service oriented industries. Preferred Paton Loyalty has been rated with five stars by most of the software reviewing sites for its customer-oriented advancements. With this loyalty platform, you get a unified marketing portal that helps in establishing omnichannel communication with your customers. You can engage your customers with meaningful incentives and make them come back again and again with the marketing automation programs.

eCasework Complaint Management Features

Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Issue Tracking, Survey Management

7. i-Sight

About i-Sight: Investigating frauds, feedbacks, compliances, and complaints are crucial for a developing company to establish a better customer relationship. I-Sight is one of the best investigative case solution management that fits like a glove in the company. This platform is built by the industry experts to support the companies with complaint and case management. The platform manages multiple investigations, uploads notes, interviews and evidence to enforce investigative process on allegations. It helps in reducing liabilities by providing comprehensive insight reports to reduce risk and fraudulent.

i-Sight Complaint Management Features

Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Issue Tracking, Quality Assurance Management, Routing

8. NABD System

About NABD System: NABD System is affordable, easy to use, best customer complaint management software for the business of all sizes. With its rich management features, the software ensures customer service experience across all channels. Whether it is social media, emails, chats, or mobile, NABD develops cross –channel strategies and establishes a better customer relationship. With NABD, organizations can smartly listen, analyze, operate and measure customer grievance and improve service level.

NABD System Complaint Management Features

Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Social Media Monitoring

9. Marker.io

About Marker.io : Marker.io is a visual bug and feedback collector tool and report generator software. This is one of the best complaint management software which provides a various efficient tool to the employees that helps in collecting feedbacks instantly. Marker.io explains feedback by drawing annotations and assigning labels to the team members. The software is connected with user-friendly platforms which transforms the feedbacks into visual bugs and create reports that can be accessed with a single click.

Marker.io Complaint Management Features

Customer Complaint Tracking, Feedback Management, Issue Tracking, Quality Assurance Management, Routing

10. Katabat

About Katabat : Katabat is a unique cloud-based customer experience management solution which supports the organization in building a healthy customer relationship. Organizations can Unite, Liberate and Restore customer relationship with Katabat. The software has won hearts of international clients with its antiquated features and seamless technology. Katabat supports the futuristic business by assisting in the generation of profitable results. From activating new accounts, marketing, servicing collection, recovery, and getting feedbacks-Katabat do it all!

Katabat Complaint Management Features

Case Management, Complaint Classification, Corrective Actions (CAPA), Customer Complaint Tracking, Feedback Management, Forms Management, Issue Tracking, Quality Assurance Management, Routing, Self Service Portal, Survey Management

11. eCasework

About eCasework : eCaseWork is a customized platform for case management and CRM. This software is an all-in-one program for councilors, MLAs, MPS, AMs, MSPs, and Unions. eCaseWOrk is a notebook, an address book, diary, email box, and a blank spreadsheet to collect case information and record all relevant inputs. It is a cloud-based program that helps you manage information and case data from anywhere irrespective of what platform and place you are. With integrated security features, eCaseWork helps you deal with real data and real problems without worrying about breach of data.

eCasework Complaint Management Features

Case Management, Customer Complaint Tracking, Feedback Management, Issue Tracking, Self Service Portal

GET THE BEST APPS IN YOUR INBOX

Don't worry we don't spam

Software Reviews - Saas Discounts - Coupons - Alternative
Logo
Reset Password
Compare items
  • Total (0)
Compare
0