Top 10+ Customer Service Software In 2020

1. Salesforce Service Cloud

About Salesforce Service Cloud : Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, built on the company’s CRM software for sales professionals. Service Cloud gives you a 360-degree view of your customers enabling you to deliver smarter, faster, and more personalized service. Salesforce is the leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

Salesforce Service Cloud Customer Service Features : Alerts / Escalation, Appointment Management, Knowledge Base, Live Chat, Queue Management, Self Service Portal, Surveys & Feedback

2. Zendesk

About Zendesk : Zendesk is a customer service software built to enhance the customer relationship. It is a suite of supporting apps that converts customer service to tools for customer retention and lead source. Top features of this software include knowledge base management, multi-channel communication, email integration, IT asset management, network monitoring and others. It provides one of the best customer service platforms for small businesses to mid-sized and large ones.

Zendesk Customer Service Features

Alerts / Escalation, Appointment Management, Automated Routing, Automatic Customer Notices, Complaint Monitoring, Contract Management, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Known Issue Management, Live Chat, Self Service Portal, Surveys & Feedback, Trouble Ticketing, Work Order Management

3. Zoho Desk

About Zoho Desk : It is a help-desk software with a primary focus on customer support for of the business organization. Zoho Desk allows users to become productive and boost their efficiency in handling customers. It is a fully customized, convenient application with top features like ticketing system, call centre software, agent productivity, social support software, helpdesk essentials, knowledge forums, etc., making it one of the most preferred customer support software.

Zoho Desk Customer Service Features

Alerts / Escalation, Appointment Management, Automated Routing, Automatic Customer Notices, Complaint Monitoring, Contract Management, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Known Issue Management, Live Chat, Self Service Portal, Surveys & Feedback, Trouble Ticketing

4. HubSpot Service Hub

About HubSpot Service Hub : Build your ideal customer experience with HubSpot Service Hub; the leading customer service software in the industry. You can easily manage and connect your customers with Service Hub. You can create a frictionless customer experience and also build self-service solutions with the help of Service Hub. The software offers an effective way to deliver organized customer service. You can easily provide helpful solutions to your customers with HubSpot’s live chat feature; the software helps you answer customer questions in real-time.

Service Hub Customer Service Features

Alerts / Escalation, Appointment Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Surveys & Feedback, Workflow Management

5. Freshdesk

About Freshdesk : A cloud-based support software, Freshdesk delivers exceptional service to customers and allows business organizations to amplify their efficiency and productivity. It has all the necessary tools required for customer conversations across multiple channels and includes robust multichannel capability, integrated game mechanics to supercharge agent productivity, high customization, smart automation, etc. It gives support of 26 different languages making it one of the most suitable customer service software

Freshdesk Customer Service Features

Alerts / Escalation, Appointment Management, Automatic Customer Notices, Complaint Monitoring, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Known Issue Management, Live Chat, Self Service Portal, Surveys & Feedback, Trouble Ticketing, Work Order Management

6. LiveAgent

About LiveAgent: Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 30k customers. LiveAgent is a fully-featured cloud live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.

LiveAgent Customer Service Features

Alerts / Escalation, Appointment Management, Call Center Management, Email Management, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Self Service Portal, Social Media Integration, Surveys & Feedback, Workflow Management

7. LiveChat

About LiveChat : One of the best real-time live-chat solution tools for e-commerce sales and support, LiveChat helps online retailers create new sales channel enabling users and their team to talk with clients and potential customers directly through the websites. Top features include ticketing, customer engagement, multiple branding, data security, geo-tagging, co-browsing, chat surveys, third-party integration, etc. With availability in over 150 countries, it presently has 25,000+ organizations as their customers.

LiveChat Customer Service Features

Alerts / Escalation, Automated Routing, Automatic Customer Notices, Complaint Monitoring, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Live Chat, Self Service Portal, Surveys & Feedback, Trouble Ticketing, Work Order Management

8. Intercom

About Intercom : A suite of messaging-first products for online businesses to accelerate their growth and productivity, Intercom is a customer support software that integrates engagement, support, acquisition and enhances the lifecycle of customer retention and lead generations. It has built-in tools like real-time metrics, chat, email campaign creation, bots, and personalised customer communications leading to capturing, qualifying, and nurturing leads to prospective customers.

Intercom Customer Service Features

Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Live Chat, Surveys & Feedback

9. ProProfs Help Desk

About ProProfs Help Desk: The ProProfs help desk software empowers businesses from across the globe to achieve delightful customers and happier service employees. The tool comes with a plethora of features like shared inboxes, auto-assign, smart reports, live chat, etc. that work like a charm. Using this customer service software, small startups to big multinational companies can effortlessly manage their service requests and ensure every agent performs at their best. So no matter if a customer service team works remotely or from an office, this tool will ensure optimum productivity and customer satisfaction.

ProProfs Help Desk Customer Service Features

Alerts / Escalation, Email Management, Knowledge Base, Live Chat, Self Service Portal, Social Media Integration, Surveys & Feedback

10. Agile CRM

About Agile CRM : Agile CRM is a customer service software with fully integrated marketing, service and sales suite. It helps in generating leads for the business with top features such as contact management, email tracking, social suite, feedback management, 360-degree contact view, marketing automation, web analytics, two-way emails, etc. Trusted by more than 15,000 customers globally, it helps in increased productivity of the business.

Agile CRM Customer Service Features

Alerts / Escalation, Appointment Management, Automated Routing, Automatic Customer Notices, Complaint Monitoring, Contract Management, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Live Chat, Self Service Portal, Trouble Ticketing, Work Order Management

11. Zingtree

About Zingtree : It is a smart online platform that performs call centre scripting solutions for businesses having call centers for support services. Zingtree allows users to create, customize and deploy interactive processes. It empowers users to give quick, efficient troubleshooting answers to the queries of the customers. Top features include great analytics, process mapping, organizational charting, etc. It turns any project into a working code automatically increasing the response time to the customers.

Zingtree Customer Service Features

Alerts / Escalation, Appointment Management, Automated Routing, Customer Experience Management, Knowledge Base, Self Service Portal, Surveys & Feedback

12. Yonyx

About Yonyx : Yonyx is one of the best customer service software available for users that look forward to having first call resolution and empowers customers to perform self-service. It is a pure cloud-based platform for creating decision driven tree with interactive troubleshooting guides for business process compliance. Top features of this solution include telemarketing, human resources processes, IT help-desk, embedded manuals into any website, analytics & management reports, etc.

Yonyx Customer Service Features

Customer Experience Management, Help Desk, Knowledge Base, Trouble Ticketing

13. bpm’online CRM

About bpm’online CRM : It is an award-winning online CRM software that effortlessly accelerates marketing, sales and service and customer support. Top features of bpm’online CRM include 360- degree view of operations, better data packaged CRM strategies, optimised processes, streamlined and with efficient workflow, knowledge management online library, etc. It also allows collaboration tools, lead management feature and document flow automation feature are making it one of the most effortless and straightforward application.

bpm’online CRM Customer Service Features

Alerts / Escalation, Appointment Management, Automatic Customer Notices, Complaint Monitoring, Contract Management, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Known Issue Management, Live Chat, Surveys & Feedback, Trouble Ticketing, Work Order Management

14. Tidio

About Tidio : Tidio focuses on being a business communicator and has a live chat, messenger and email tools built into one integrated app. It enhances day-to-day customer experiences with real-time chat allowing users to communicate with customers within seconds. One of the top-rated application for e-commerce platforms, it is highly customizable and features tools such as geo-tagging, proactive chat, visitor tracking, various third-party integrations, etc.

Tidio Customer Service Features

Alerts / Escalation, Complaint Monitoring, Customer Database, Customer Experience Management, Help Desk, Live Chat

15. AzureDesk

About AzureDesk : It is a cloud-based help desk, ticketing management and customer service software that centralizes all customer problems and unifies support emails, tickets and questions. From providing customers of any business for searching and finding answers on their own to displaying trending topics and questions helping customers to find the answers they need, AzureDesk includes features such as data reporting, customer self-service, ticket assignment, private notes, inline image addition and email integrations.

AzureDesk Customer Service Features

Alerts / Escalation, Appointment Management, Automated Routing, Automatic Customer Notices, Complaint Monitoring, Contract Management, Customer Database, Customer Experience Management, Help Desk, Inbox / Queue Management, Knowledge Base, Known Issue Management, Live Chat, Self Service Portal, Surveys & Feedback, Trouble Ticketing, Work Order Management

16. WalkMe

About WalkMe : WalkMe is a cloud-based, customer support software that simplifies user experiences with combined insights, engagements, guidance and automation. With integrated visual cues, highlights and other features, it walks the customers through a guided platform giving specific results as per their choices. It is highly customizable and includes look and feel features that adapt to any layout of the user’s website and devices.

WalkMe Customer Service Features

Alerts / Escalation, Automatic Customer Notices, Customer Database, Customer Experience Management, Help Desk, Knowledge Base, Live Chat, Self Service Portal, Surveys & Feedback, Trouble Ticketing

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