Top 20+ Online CRM Software in 2020

1. Salesforce Sales Cloud – Help your business grow with the world’s #1 CRM.

About Salesforce Sales Cloud : Salesforce Sales Cloud helps you close deals faster from anywhere, anytime. Start selling faster & smarter on the world’s #1 CRM. Salesforce helps businesses of all sizes accelerate sales, automate tasks and make smarter decisions so you can grow your business faster. Salesforce CRM offers: Lead & Contact Management, Sales Opportunity Management, Workflow Rules & Automation, Customizable Reports & Dashboards, Mobile Application, and much more.

Salesforce Sales Cloud Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

2. HubSpot CRM – Everything you need to sell in one integrated suite

About HubSpot CRM : HubSpot is a celebrated name in the internet marketing world and the company is famous for its inbound marketing and sales software. HubSpot CRM is the free CRM solution for small businesses. The user can effortlessly organize leads and customers through this software. It’s a best online CRM option where business managers or owners can view entire sales funnel with the help of visual dashboard. HubSpot online CRM easily tracks all the customer interactions.

HubSpot Online CRM Features

Cataloging / Categorization, Email Response Control, Live Chat, Performance Metrics, Search, Self Service Portal

3. Zoho CRM – Multichannel CRM for businesses of all sizes

About Zoho CRM : Zoho is a leading company trusted by more than 40 million users globally. The company offers a powerful suite of software for businesses. Zoho Customer Relationship Management (CRM) software offers the exclusive ways to close more deals for your business. It’s a multichannel CRM where you can easily interact with your customers through email, live chat, social media and on call. You can also integrate the CRM with third-party software and analyze your performance metrics.

Zoho Online CRM Features

Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search

4. Copper – (formerly ProsperWorks) The only CRM recommended for Google

About Copper : Copper is leading online CRM software for those who really love Google. The user can find Copper & G Suite together with this platform. You don’t need to put manual data entry, Copper automates the system. The user can find all the customer interactions, accounts, deals, and much more at one place. It’s recommended online CRM (Customer Relationship Management) software by Google. Copper is a formerly known as a ProsperWorks.

Copper Online CRM Features

Cataloging / Categorization, Customer Support Tracking, Email Response Control, Performance Metrics, Search, Self Service Portal

5. amoCRM – Lead & Sales Management for SMBs

About amoCRM : amoCRM is a salient Online CRM software for the business teams. The software offers a user-centric pipeline management feature where the user can easily analyze their performance. It’s a cloud-based CRM system offers different messaging features to boost sales and revenues. The user can also find email response feature to manage their customers through this software. You can even track customer support through amoCRM and take the data-driven decision.

amoCRM Online CRM Features

Cataloging / Categorization, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

6. Freshsales – The CRM for high-velocity sales teams

About Freshsales : Freshsales is a freshworks online CRM software where the user can use AI-based lead scoring. Freshsales offers different types of online CRM features like built-in phone, built-in email, and search feature for the best leads, conversation tracking, and pipeline sales management. The user can find clean UI through this software and it’s really easy to integrate with other software. The user can see all the activities and perform multiple actions in one place.

Freshsales Online CRM Features

Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Self Service Portal

7. bpm’online CRM – Boost marketing, sales and service performance!

About bpm’online CRM :  bpm’online CRM is award-winning online CRM software where the user can easily accelerate marketing, sales, and customer support services. The user can find agile business process management through this software. The software also offers collaboration tools, lead management feature, quality management, document flow automation feature, case management, service catalog, knowledge management, and mobile CRM feature to the users. The user can easily analyze the performance through analytics feature.

bpm’online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

8. Teamgate CRM – Simply smart sales CRM with strength to power your success

About Teamgate CRM: Teamgate is the complete customer relationship management software, designed to guide you through the entire sales process, from lead capture to customer success management. Using integrations such as; MailChimp, Freshdesk, Google Drive, OpenStreetMap, and Intercom, manage every segment of your sales pipeline in a time-saving, and methodical manner. Plus, with insightful analysis and reports, plan wisely for the future.

Teamgate CRM Features

Cataloging / Categorization, Email Response Control, Performance metrics

9. Really Simple Systems CRM – The Small Powerful CRM

About Really Simple Systems CRM : Really Simple Systems CRM is designed for small and mid-sized businesses wanting a simple, easy to use online CRM for sales, support and marketing. The cloud-hosted CRM model is great for companies with multiple locations and a remote workforce. With over 18,000 customers, it is one of the world’s largest providers of Cloud CRM systems, with offices in the UK and Australia and customers globally.

Really Simple Systems CRM Features

Cataloging / Categorization, Customer Support Tracking, Knowledge Management, Performance Metrics, Self Service Portal, Customer Service Analytics, Email Response Control, Live Chat, Search

10. Agile CRM – Sales and marketing CRM for growing businesses

About Agile CRM : Agile CRM is All-in-one online CRM software where you can find all the customer relationship management features for your business. It’s easy to use cloud-based CRM software and you can access it through any device from anywhere. Agile CRM offers contact management, deal management, telephony features, appointment scheduling, and project management for the sales department. Marketing automation feature, email marketing, mobile marketing, and social suite are helpful features for marketing.

Agile Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

11. Yetiforce CRM – The most innovative free CRM system

About Yetiforce CRM: YetiForce is award-winning open source CRM software. It is a multichannel system that can be easily tailored to any needs of a company. It is equipped with over 80 user modules and 80 admin tools, however, it can also be integrated with third-party libraries to become an even more powerful solution. YetiForce is the best and free alternative to common and expensive CRM systems.

Yetiforce CRM Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Search, Self Service Portal

12. SutiCRM – CRM Software for SMBs

About SutiCRM : SutiCRM helps organizations manage customer data and interactions, automates marketing, sales, and customer service activities. The CRM software provides a complete view of what customers want and easily integrates with your existing applications to combine all business data. It also improves supplier and partner relationships.

SutiCRM Online CRM Features

Cataloging / Categorization, Customer Support Tracking, Email Response Control, Knowledge Management, Performance Metrics, Search, Self Service Portal

13. InStream – Sales, contact management & relationship automation tool

About InStream : InStream is the best alternative to common CRM. This online CRM Software is a helpful way where the user can collect valuable information about customers. The software also offers the best feature where the user can comfortably communicate with the right people in real time. The user can convert their leads into a strong relationship through this software. Social media customer conversation is also a fruitful feature of the Instream.

InStream Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Search

14. Vtiger CRM – All-in-one CRM for small businesses

About Vtiger CRM : Vtiger specializes in cloud based CRM and Help Desk software. We help businesses excel in customer engagement across marketing, sales and support. We have 3000+ paying customers across the globe and our community edition has over 5M downloads to date. We have been consistently recognized as a high performer and leader by destination CRM, Software Advice and G2Crowd. While our focus is SMBs, we do have large teams and enterprises running their sales and help desk operations on Vtiger.

Vtiger Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

15. Bitrix24 – Free collaboration, communication & management tool suite

About Bitrix24 : Bitrix24 is a Online CRM software for small and medium-sized businesses designed for effective collaboration, communication, social networking, and knowledge management. It provides continuity of moving data from network silos to local drives and finally to a centralized repository. It is also a collaboration software with complete tools for management, collaboration, and communication, making it easier to generate more leads in the process and finally more sales growth.

Bitrix24 Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Self Service Portal

16. SeoToaster CRM – CRM Software for Small Business with Landing Page Builder

About SeoToaster CRM: SeoSamba helps franchises, small businesses, etailers and enterprises build, manage and optimize websites for top search engine performance. Our hybrid open source marketing framework is uniquely suited for large scale multi-sites search engine optimization execution, and our affordable pricing ensures a rapid ROI. SeoSamba provides: An All-in-One marketing automation software, A Customer Relationship Management Software, and An Open-Source CMS + Shopping Cart.

SeoToaster Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics, Search, Self Service Portal

17. Breezz – #1 Sales CRM tool for Business

About Breezz : Breezz is a customer relationship management (CRM) software that helps businesses manage their sales process. This easy-to-use CRM platform has many powerful features to enhance sales efforts including a sales pipeline, email integration, data analytics, product listings, task management, and team collaboration. The sales pipeline lets you view all your sales activities easily so you can make smarter decisions. CRM dashboards display important performance metrics so you can identify where you excel and where you need improvement.

Breezz Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Email Response Control, Performance Metrics, Search

18. RepairShopr – All-in-one platform for repair shops and more.

About RepairShopr : RepairShopr is an online CRM software where the user can find ultimate customer relationship management features for the businesses. The user can manage sales, invoicing, ticketing, billing, multiple contacts, email, referral source tracking, customer tracking and much more through the RepairShopr. It also works as a robust inventory system for your business; the POS (point of sale) linked to directly to the inventory. The user can also integrate third-party apps.

RepairShopr Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Search, Self Service Portal

19. Yonyx – Decision tree driven Interactive guides for customer service

About Yonyx : Yonyx is useful software for call center management and customer support management. It’s a cloud-based solution for customer service. This software can easily integrate with your CRM software and help your business to improve customer service. It offers a self-service portal feature where the user can comfortably evaluate customer service and performance metrics. You can also find cataloging and search feature through this software.

Yonyx Online CRM Features

Cataloging / Categorization, Customer Service Analytics, Knowledge Management, Performance Metrics, Search, Self Service Portal

20. Wakeupsales – The Smart CRM Tool

About Wakeupsales : Wakeupsales is a smart user-friendly CRM with users from across 27 countries. It is suitable for SaaS Business, Agency, Real Estate, and e-commerce. It helps you simplify the sales pipeline by enhancing transparency across sales stages. It promotes team collaboration and accelerates deal closure. Saves your time by reducing repetitive administrative activity. Wakeupsales also provides lightweight project management.

Wakeupsales Online CRM Features

Customer Service Analytics, Customer Support Tracking, Email Response Control, Knowledge Management, Live Chat, Performance Metrics

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