Top 30+ Live Chat Software In 2020

Salesforce Service Cloud

Increase Productivity with Live Chat SoftwareSalesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, built on the company’s CRM software for sales professionals. Service Cloud gives you a 360-degree view of your customers enabling you to deliver smarter, faster, and more personalized service. Salesforce is the leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

  • Vendor: Salesforce
  • Country: United States
  • Company Size: 10,001+
  • Founded: 1999
  • Price: $25.00/month/user
  • Free Trial: Yes

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HubSpot Live Chat

Connect with site visitors when and how they want toHubSpot Live chat is a live chat solution that connects with your web traffic in real-time to convert more leads, close more deals, and build a better relationship with the customers. It simply customizes your chat widget to touch the look and feel of your product, and generate targeted welcome messages for various web pages of your visitors so that you can reach to the visitors who matter. HubSpot transforms your most repetitive sales into templates and documents so to share with the team members.

  • Vendor: HubSpot
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 2006
  • Price: N/A
  • Free Trial: Yes

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Olark

Grow your business with every conversation.Olark is an efficient live chat software to have the best ways of communication with your customers. Integrations in Olark makes you work together with its easy to send data from chat to your CRM, e-commerce platform analytics software and many others. Olark helps in increasing sales to sending automated messages to your site visitors. Through quick conversations, you can resolve your problems faster. Finally, Olark’s pre-chat survey prompts new visitors to enter their email address to start a chat. Some key features are Live chat metrics, Automation, Customized chatbox, PowerUps and many more.

  • Vendor: Olark
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2009
  • Price: $17.00/month/user
  • Free Trial: Yes

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Slack

Whatever work you do, you can do it in SlackSlack is a collaboration hub for teamwork, where the right people are always kept in the loop and key information is always at their fingertips. Work in Slack happens in channels, so all the right people can be included, all relevant information kept in one place, and new team members are able to get up to speed easily. With Slack, teams are better connected. Smart, hardworking, humble, collaborative — these are the attributes we look for in people.

  • Vendor: Slack
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 2009
  • Price: $6.67/month/user
  • Free Trial: Yes

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Zoho SalesIQ

Reach your customers with the best live chat softwareMeet your customer needs instantly with Zoho SalesIQ live chat. Zoho SalesIQ lets you track your visitor while they enter your site and have real-time conversations with your customers, helps you embed links like FAQs, articles, etc on your website so that your customers may have quick answers. Customized Chabot caters every requirement of yours. Integration and tracking have also been easier with SalesIQ. Important features are Geolocation of visitors, personalized chat, automatic chat translation, screen-sharing and many more.

  • Vendor: Zoho Corporation
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 1996
  • Price: $19.00/month
  • Free Trial: Yes

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ProProfs Chat

Live Chat Software for Your WebsiteProProfs Chat is an online Chat platform that helps professionals to give instant support to their customers and their engagement with site visitors. It can resolve customer’s queries faster; quick answers to queries related to product and services and convince the customer that they are available whenever they need you. By responding quickly, it doubles the sales and ROI. Take an insight into customer’s reports like chat ratings, login hours, chat requests, etc.

  • Vendor: ProProfs
  • Country: United States
  • Company Size: 201 – 500
  • Founded: 2006
  • Price: $8.00/month
  • Free Trial: Yes

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Provide Support Live Chat

Best Live Chat SoftwareProvide Support is a web-chat and examining solution for online support. It empowers proactive chat invitation, call move, talk session logs, encrypted chats, referrer, etc. Fully adjustable chat window to match your website design and requires no software installation on the customer’s side. Provide Support can be integrated with any Content Management System no matter you are operating a WordPress, Magento, or any other platform. All customer information can be seen on a single screen.

  • Vendor: Provide Support
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2003
  • Price: $15.00/month/user
  • Free Trial: Yes

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Freshchat

Turn visitors into leads and customers into happy, engaged usersFreshchat is worth live chat software for engaging customers in a satisfactory communication. Bots feature helps in qualifying leads and auto-uploading them into your CRM. Events timeline, user information, and social profiles keep you updated about your work. Freshchat allows to send announcements, get feedback, or share tips and best practices. Some of its features are Triggered messages, Email campaigns, Bots, Visitor Intel, Clearbit Integration.

  • Vendor: Freshworks
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 2011
  • Price: $15.00/month/user
  • Free Trial: Yes

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Flock

All your work in one placeFlock is a Team Messenger designed specifically for a faster way for your team to communicate. You can discuss projects, share ideas, and make decisions faster! Flock powers over 25,000 companies and Flock users around the world have reported increased productivity by 30%, 50% fewer emails, and 50% reduced in-person meetings. Our clientele includes teams at Accenture, Tim Hortons, Whirlpool, VMware and Victorinox. Flock is the first team messenger with full multi-lingual support in Russian, Portuguese, and Spanish.

  • Vendor: Riva
  • Country: United Arab Emirates
  • Company Size: 11 – 50
  • Founded: 2014
  • Price: $4.50/month/user
  • Free Trial: Yes

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Intercom

Come for our chat. Stay for our everything else.The world’s first customer platform helping internet businesses accelerate growth. Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too. Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support.

  • Vendor: Intercom
  • Country: United States
  • Company Size: 201 – 500
  • Founded: 2011
  • Price: $49.00/month
  • Free Trial: Yes

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LiveAgent

Business Live Chat SoftwareLiveAgent invites aspiring business people to engage into its real-time customer support facility. Start with a 14-day trial without any commitments, unlimited agents or credit card. The platform lets you install a live chat module on your website in less than a minute to start talking to your customers or prospects. The software also has instant solutions on each issue to handle. This makes Liveagent most effective! Some of the important features are Automation, Live chat tool, Social networks, Call center, and support center.

  • Vendor: LiveAgent
  • Country: Slovakia
  • Company Size: 11 – 50
  • Founded: 2004
  • Price: $15.00/month/user
  • Free Trial: Yes

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LiveChat

The fastest way to help your customersLiveChat is one of the fastest software to have easy contact with your customers. The software has more than 130 tools so that you could chat with customers, send details to your CRM, manage orders and accept payments in a single area. LiveChat software is very easy to learn, pick up the features and is free. With its global outreach, LiveChat can be trusted. Key features are Chat tools, Customization, Engaging Customers, Reports and Analytics, Applications, Integrations and many more.

  • Vendor: LiveChat Software
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 2002
  • Price: $16.00/month/user
  • Free Trial: Yes

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Zendesk Chat

Strike up a conversationMake yourself available all the time with Zendesk Chat- live chat software. You can raise your sales 3× through the software, help customers whenever required. Live chat analytics ensures customer satisfaction, agent performance, and helps identify issues. You can also communicate with customers through mobile apps, websites and social media apps like Facebook, Messenger, and Line. Moreover, customers can ask for help or find the answers themselves, all without disturbing their shopping experience. Some features are Visitor List, Chat rating, Chatbots, File sending, and many more.

  • Vendor: Zendesk
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 2007
  • Price: $14.00/month/user
  • Free Trial: Yes

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Help Scout Beacon

Beacon is way more than live chat.Help Scout Beacon is amazing live chat software that makes your website more helpful. With beacon, you can keep a track on your customers. Your customers would have easy access to your articles, without leaving the page. Easy escalation helps your customers get quality answers from experts. Without even searching, customers can get recommendations on articles on the page they are viewing. Live chat window is available only when somebody’s there to help. All these features make Help Scout ‘perfect’.

  • Vendor: Help Scout
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 2011
  • Price: $20.00/month/user
  • Free Trial: Yes

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Kayako

Live chat software for customer service and help desk supportKayako brings to you the best customer experiences through its fast, effortless and personal live chat. Kayako has a messenger format for an effortless conversation. You can use Kayako on your mobile-friendly website, or integrate its SDKs into your own iOS and Android apps. Kayako’s automation feature sends messages to their email where the customers can continue the conversation. You can also customize this software to fit your website or app design. Some of its features are Personal communication, Customer support, Quick answers and many more.

  • Vendor: Kayako
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 2001
  • Price: $15.00/month/user
  • Free Trial: Yes

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Genesys Chat

Enable live chat to foster customer satisfactionGenesys Chat is live chat software with one of the best customer experiences. Its features like skill-based, content-sensitive routing, real-time proactive chat, unified omnichannel desktop, high availability capabilities, great customer surveys, and omnichannel capabilities have placed the software where it is currently. The secure option is an essential feature to note as it uses HTTPS and Transport Layer Security (TLS) to make your business and chat sessions secure.

  • Vendor: Genesys
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 1990
  • Price: N/A
  • Free Trial: Yes

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Bitrix24

Free live chat softwareBitrix24 is a free live chat software for your website. Some basic features of the software include free unlimited records, free mobile apps for iOS and Android free integrations (RestAPI), free 5GB online storage, 12 agents free, Live chat, web forms, callback, any CMS, cloud or self-hosted (open source code access). Free customizable live chat box, smart routing, and omnichannel CRM add to its value. Skype, Telegram, Slack, GroupMe, Kik, Facebook, Messengers, are all supported by Bitrix24.

  • Vendor: Bitrix
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 1998
  • Price: $69.00/month
  • Free Trial: Yes

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GoSquared

Collaborate to capture leads and convert visitors into customers.To build a thriving local system, GoSquared as a live chat software could be the best. GoSqaured gives assistance to your customers by increasing conversion, building relationships, gathering feedback and collaborating through real-time messaging, full visitor history, social profiles, multitasking adding notes and integrating the customers. Some of its features are Live translate, Save replies, Chat transcripts, unified customer profiles, Zapier integration, Slack integration.

  • Vendor: GoSquared
  • Country: United Kingdom
  • Company Size: 01 – 10
  • Founded: 2006
  • Price: $29.00/month
  • Free Trial: Yes

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LiveEngage

Engage your consumers where they already areLivePerson is an AI-powered conversational solution that helps customers to get products and get answers for their queries in messaging channels they use in everyday life. It helps professionals to maintain meaningful connections and establish reliability among their consumers. LiveEngage has a smart feature that weighs the frequency of exchanges before sending conversations. This advanced directing and scaling ability has a calculation that prioritizes customers that reply rapidly over those that sit idle.

  • Vendor: LivePerson
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 1996
  • Price: N/A
  • Free Trial: Yes

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tawk.to

Message your customers, they’ll love you for it.Monitor and chat with the visitors on your website, mobile app or from a free customizable page. We’re changing the way businesses communicate with customers, making real time a real thing. Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

  • Vendor: tawk.to
  • Country: United Kingdom
  • Company Size: 11 – 50
  • Founded: 2012
  • Price: N/A
  • Free Trial: Yes

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Drift Live Chat

The Secret Weapon of Demand MarketersDrift is a conversational platform, helping businessmen to make live chat with their customers and automated marketing campaigns. It maintains a track on your leads and contacts and establishing a personalized communication when it is convenient for them. Drift Live Chat enables you to make a chatbot responsible for taking care of customer requests and lets your clients schedule meetings with company’s front person using a simple schedule. It scrutinizes your conversational marketing efforts and measures your doings.

  • Vendor: Drift
  • Country: United States
  • Company Size: 201 – 500
  • Founded: 2015
  • Price: $50.00/month
  • Free Trial: Yes

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HappyFox Chat

Live Chat Software that works hard for you, so you don’t have to.HappyFox Chat helps you to add a live chat option to your site. It will accomplish your goals to have more conversations and thus increasing your leads. HappyFox Chat please customers who want quick responses and it responds to various customers simultaneously in real-time. It doesn’t require much time for installation and any coding expertise to customize colors or messaging on your Chat appliance. Access customer data and does automatically sync.

  • Vendor: HappyFox
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2012
  • Price: $29.99/month/user
  • Free Trial: Yes

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LiveHelpNow

GET LIVE HELP NOW, NOT LATERLiveHelpNow help desk solution which facilitates customer service interactions. It helps in real-time, Omnichannel customer facility communication through live Chat, Email, SMS and consumer’s favorite social media platforms. This software is also good for Call centers. The team will be able to make and customize chat portals, work processes, and helping content all one of a kind for each product that call centers supports. LiveHelpNow also has the capacity to translate messages into any language.

  • Vendor: LiveHelpNow
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 2003
  • Price: $21.00/month/user
  • Free Trial: Yes

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Comm100 Live Chat

Enable Real-Time Omnichannel ExperiencesGet into real conversations in real-time with Comm100. Comm100 helps your customers to reach to you whenever or wherever required through its website, app and social media properties. The software’s personalized service helps in greater integration with customers. Comm100 is very much easier and flexible than other software you may know. To know more, sign up today. Some of the great features are App conversations, Personalization, Configuration, Agent experience, Manager Experience.

  • Vendor: Comm100
  • Country: Canada
  • Company Size: 51 – 200
  • Founded: 2009
  • Price: $29.00/month/user
  • Free Trial: Yes

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BirdEye Webchat

Webchat turns website visitors into customersBirdEye Webchat is a reliable webchat tool intended to help industries to transform their customers into an efficient marketing engine. This tool takes insight from customer’s review and feedback from social channels and helps businesses make a uniform and better work plans. BirdEye Webchat turns every incoming chat from a site visitor into a text conversation. In this way, one can immediately respond, right from the phone. It instantly notifies you when a new visitor visits the website. BirdEye Webchat generates lead on the spot.

  • Vendor: BirdEye
  • Country: United States
  • Company Size: 201 – 500
  • Founded: 2012
  • Price: N/A
  • Free Trial: Yes

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Bold360

Discover smarter, more personalized engagement.Bold360 is live-agent software and customer engagement tool that helps in personalization and increase every engagement. It is of no matter where it takes place- permit companies to give better and more compatible customer experience seamlessly. The conversational AI, Information management and instinctive platform of Bold360 help pull you to insights that matter, faster. To enhance customer outcomes, it catches key insights on where optimizations are required with the help of content or other means.

  • Vendor: LogMeIn
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 2003
  • Price: N/A
  • Free Trial: Yes

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Nextiva

Live Online Chat Software for BusinessNextiva Live chat helps the industry to engage with its clients efficiently and faster. When a customer receives a quick response, it positively influences their attitude towards the retailer. It reduces the time of agents using shortcuts that allow them to type generally sent messages with just a few keystrokes. Nextiva live chat manages proactive chats and helps you to reach out to the customers. Drag all the vital information to make your work faster and understand the entire business.

  • Vendor: Nextiva
  • Country: United States
  • Company Size: 1001 – 5000
  • Founded: 2008
  • Price: $20.00/month
  • Free Trial: Yes

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Agile CRM Live Chat

Engage and chat with your visitors and customers in real timeOnline live chat tool of Agile CRM pops ups as soon as a visitor is on your site to initiate the conversation. It always stays connected with your customers even when you are offline. It accumulates all the missed information in inbox so to respond later at your convenience. The software reduces the time as it manages multiple chats together. It also analyzes data and plans to improve the efficiency of the agents for new hiring.

  • Vendor: Agile CRM
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 2012
  • Price: N/A
  • Free Trial: Yes

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Userlike Live Chat

Your Customers’ Favorite Contact ChannelsLive chat for website and messenger support. Be there when your customers need you the most. Userlike unlocks the channels to your customers’ hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram. Your customers could be anywhere. Whether they’re browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

  • Vendor: Userlike
  • Country: Germany
  • Company Size: 11 – 50
  • Founded: 2011
  • Price: $29.00/month
  • Free Trial: Yes

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LiveZilla

The flexible Customer Support Software.LiveZilla is the flexible customer support tool with multi-website support, visitor monitoring, and a help desk management that permits you not only integrate emails that you get from clients but also messages from Facebook and Twitter into your ticket system. The highly customizable software runs on any webserver and has full access to PHP code with any version. LiveZilla works without any cookies and all customer data remains on your server. No modules needed simple integration.

  • Vendor: LiveZilla
  • Country: Germany
  • Company Size: 01 – 10
  • Founded: 2009
  • Price: N/A
  • Free Trial: Yes

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Pure Chat

Free Live Chat SoftwareSmall businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once–instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuitive unlike other enterprise-focused chat software companies. Get started today for free!

  • Vendor: Adelaynes C.
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2012
  • Price: N/A
  • Free Trial: Yes

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Podium

Review management, reputation software, feedback & webchatWe believe that every business should participate in building a thriving local ecosystem. So we’re building tools that make interacting easier and more convenient for everyone. We started with a single product that helps businesses collect and manage reviews on the sites that matter most. But that was just the beginning. We’ve since released Messenger to help make interactions between businesses and consumers more convenient and analysis tools like Sentiment Report to provide quicker, deeper insights into what consumers love most about your business.

  • Vendor: Podium
  • Country: United States
  • Company Size: 201 – 500
  • Founded: 2014
  • Price: N/A
  • Free Trial: Yes

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elevio

Lower Support Load, More Engagement.Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it.

  • Vendor: elevio
  • Country: Australia
  • Company Size: 02 – 10
  • Founded: 2014
  • Price: $79.00/month
  • Free Trial: Yes

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Chatra

Talk with visitors on your websiteChatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page.

  • Vendor: Chatra
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2014
  • Price: $15.00/year/user
  • Free Trial: Yes

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Acquire

Realtime Customer SupportAcquire.io is all-in-one multi-channel customer communication platform which focuses on onboarding, customer support, and sales. The platform is designed for all business sizes. It is featured with a full range of tool sets that includes live chat software, chatbots, co-browsing capabilities, screen sharing, and video and voice call functionality and customer profile management. It helps to provide real-time assistance to the customers thus makes customers happy and satisfied.

  • Vendor: Acquire
  • Country: United States
  • Company Size: 10 – 50
  • Founded: 2015
  • Price: $25.00/month/user
  • Free Trial: Yes

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Velaro

Real-Time Website Customer Support & Live Chat SoftwareEliminate customer engagement challenges with Velaro live chat software. Velaro is trusted by leaders in areas of eCommerce, education, healthcare, technology, and sales. Customizable surveys, full branding, canned messages, social network integration and other features like this make Valero an ideal way to start up an efficient communication pattern with your customers. Some of the key features are Workflow and routing, integrations, enterprise security, reporting, and analytics.

  • Vendor: Velaro
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2000
  • Price: $64.95/month/user
  • Free Trial: Yes

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Moxie

CONCIERGE LIVE CHATGet more and more customers through Moxie’s live chat software. With the best features available like mobile design, file sharing, geolocation sharing, customization capabilities, consistent connectivity, device recognition, live tracking, chat deflection, screen sharing, translation service and many more, you can provide the best experience to your customers. Messenger bots help ensure customers to connect with experts for any assistance. Unified agent-client interface helps agents handle chats concurrently.

  • Vendor: Moxie Software
  • Country: United States
  • Company Size: 51 – 200
  • Founded: 2006
  • Price: N/A
  • Free Trial: Yes

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SnapEngage

Live chat that gets proven resultsSnapEngage is a live chat software platform has got all the benefits you need for your business. The features of this software help you amplify your sales, retain more customers, have real-world sales and support results. SnapEngage’s automation feature helps you customize your work, synchronize leads and contacts and provide immediate responses. Omnichannel experience lets you engage with several prospects as it has integration with SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat, and Zalo.

  • Vendor: SnapEngage
  • Country: United States
  • Company Size: 11 – 50
  • Founded: 2008
  • Price: $16.00/month/user
  • Free Trial: Yes

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